General Summary (Job Purpose):

The Lead Desktop Engineer is a technical expert in one or more highly specialized phases of hardware and software and acts independently under management direction. Provides technical consulting on complex projects with high business impact. Identifies problem trends and works with vendors to implement appropriate solutions and procedures. Reviews vendor management reports and technical documents. Does additional reporting as needed. Responds to vendors on issues and actively directs the vendors to support Tellabs needs. Participates in various IT projects intended to continually improve and upgrade the infrastructure. May have duties checking the work of others. May manage larger projects.

Duties and Responsibilities (Travel Requirements Indicated in this Section):

Strategy & Planning

• Assist in developing long-term strategies and capacity planning for meeting future desktop hardware needs.
• Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring PC performance.
• Assist in developing long-term strategies and capacity planning for meeting future computer hardware needs.
• Aid in development of business continuity and disaster recovery plans, maintain current knowledge of plan executable's, and respond to crises in accordance with business continuity and disaster recovery plans
• Contribute to team processes and workflow and deployment procedures.
• Provide guidance and training to junior members of the team.

Operational Management

• Provide second and third level technology support to define and integrate the infrastructure; act as a support analyst and resource continuously striving to improve client support.
• Assume overall responsibility for the control, reliability and performance of the technologies within their specialty
• With the vendors, provide second and third level technology support to define and integrate the infrastructure; act as a support analyst and resource continuously striving to improve client support.
• Manage IT Infrastructure Operating Level Agreements (OLAs) in support of customer Service Level Agreements (SLAs).
• Produce timely and accurate management reports and technical documents.
• Oversee infrastructure performance in the areas of response, throughput, and availability.
• Research, evaluate and provide documented recommendations for new technologies and tools within the Information Technology field.
• Interface with other Information Technology teams from a network, operating system, or hardware standpoint as well as participation on project teams.
• Administer asset intelligence including expanding hardware and software inventory.
• Participate in project activities as assigned.
• Other duties/responsibilities as assigned.

Minimum Required Qualifications

Education

• Four year university degree preferred or equivalent work experience

Experience

• 5 - 7 year’s work experience within the Deskside and laptop environment

Skills

Technical:

• Strong troubleshooting skills.
• Knowledge of Desktop Operating systems and Virtual desktop.
• Knowledge of SMS/SCCM administration.
• Knowledge of Client Computing Hardware.
• Proficient understanding of various infrastructure technologies such as WAN/LAN, Active Directory, Group Policy, Windows Server operating systems, E-mail and messaging systems.
• Working knowledge of industry trends.

Other Skills – Non-Technical:

• Ability to manage small to medium project efforts with minimal supervision.
• Excellent customer service skills - ability to effectively interact with internal and external clients.
• Excellent demonstrated communication skills and the ability to maintain positive and cooperative working relationships with customers and IT professionals.
• Must demonstrate a high level of accountability for individual performance in a team environment.
• Ability to multitask in a fast paced environment.
• Experience with partnering and overseeing vendors helpful
• Ability to conduct research into PC issues and products as required.
• Effective interpersonal skills and relationship-building skills.
• Strong written and oral communication skills.
• Ability to present ideas in user-friendly language.
• Understanding of the organization’s goals and objectives.
• Analytical and problem-solving abilities, with keen attention to detail.
• Self-motivated and directed, with the ability to effectively prioritize and execute tasks in a high-pressure environment.
• Experience working in a team-oriented, collaborative environment.
• Ability to make sound and logical judgments.
• Ability to operate tools, components, and peripheral accessories.

上班地址：张江高科技园区亮景路232号2F

科锐安网络（CORIANT) 是一家全球领先的光网络解决方案供应商。公司由诺基亚西门子（NSN）的光网络部、美国泰乐通信（Tellabs）和迅桐网络（Sycamore）合并组建而成。专注于光网络通信及数据通信系统研发、销售及服务，具有行业领先的软件定义端到端网络解决方案。目前在全球有五百多家网络运营客户，包括90%的世界50强运营商。

科锐安的业务遍及全球超过48个国家，在亚洲、德国、葡萄牙、芬兰、加拿大及美国设有研发中心，并在德国柏林建有设备制造工厂。公司目前在上海张江和漕河泾开发区拥有四百人左右的研发团队。

浏览更多