Bring your career aspirations to life with AIA!

• Provide L2 support to resolve any system related issues.
• Ensure resolution time meeting SLA target.
• Manages all assigned Incident & Change Requests and deliver according to the target resolution time.
• Self-discipline and good deliverables to promote accountability and trust at work.
• Perform system configuration and customization.
• Monitor system notification (errors) and take appropriate actions.
• Support end users in system usage and assist in raising overall HRIT Platform proficiency in the end user base.
• Support Manager in executing proof of concepts (POCs) for new Change Request when necessary.
• Provide training with end users in several ASPAC locations if necessary.
• Participate in regional project activities with HRIT focus.
• Successful system and process integration, efficient SLA driven end-user support and communications.
• Delivery of system and business process training for Change Request.
• Liaises with necessary AIA colleagues or business partners outside HRIT CoE to ensure delivery of the functional work as required.

• Provide L2 support to resolve any system related issues.
• Ensure resolution time meeting SLA target.
• Manages all assigned Incident & Change Requests and deliver according to the target resolution time.
• Self-discipline and good deliverables to promote accountability and trust at work.
• Perform system configuration and customization.
• Monitor system notification (errors) and take appropriate actions.
• Support end users in system usage and assist in raising overall HRIT Platform proficiency in the end user base.
• Support Manager in executing proof of concepts (POCs) for new Change Request when necessary.
• Provide training with end users in several ASPAC locations if necessary.

• Participate in regional project activities with HRIT focus.
• Successful system and process integration, efficient SLA driven end-user support and communications.
• Delivery of system and business process training for Change Request.
• Liaises with necessary AIA colleagues or business partners outside HRIT CoE to ensure delivery of the functional work as required.

Build a career with us as we help our customers and the community live healthier, longer, better lives.

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