Who are we?

SDL is the global leader and innovator in language and content management technology and services. We enable companies to create meaningful digital journeys and form important emotional connections with their global customers by powering the creation, translation and delivery of relevant, personalized content to make understanding possible. We are a dynamic, collaborative and globally diverse team, working together to completely transform how the world communicates and connects with one another through content. If you like making an impact, helping others, taking a fresh look at processes and tools, furthering an open an innovative culture and tend to generally look at even the smallest task in the context of how it impacts the overall organization – we should talk!

What is this role?

This is a leadership role in charge of managing a Production team consisting of project coordinators/managers and assistant project Coordinators, as well as the liaison person between Sales, Production and Clients. The Team Lead role is also responsible of supervising the execution of internal and client-driven processes and the successful management of client requirements.

RESPONSIBILITIES:

• Organize/lead/attend production-related client meetings, coordinate process review on main accounts
• Train and / or coordinate Production and Dedicated Teams
• Provide feedback to Global Service Delivery Manager on team performance, manage workload ensuring tasks are allocated evenly within the team. Monitor that team follows established procedures consistently for every aspect of the projects they handle.
• Develop efficient workflows for maximizing the use of resources, create and develop linguistic assets and related instructions used for these accounts (Translation Memories, style guides, glossaries, account information, etc.)
• Exercise sound judgment in keeping Service Delivery Manager informed of potential difficulties such as issues affecting cost and turn-around.
• Involved in client onboarding and implementation initiatives
• Involved in the data collection, validation and analysis for contractual KPI (Key Performance Indicators) reporting
• Carry out risk assessments
• Ensure that within the team all work is assigned and completed on time, at appropriate profit levels, within budget and as per client KPIs
• Ensure all work follows all the approved processes and meets SDL’s quality standards as well as client contractual KPIs
• Escalate, monitor, and manage complaints
• Continually identify areas of efficiency and implement strategies to improve processes
• Organize and monitor resource needs and escalate where appropriate
• Manage team of project managers, monitor team capacity and escalate issues
• Manage team holidays, sickness, absence, discipline and appraisals
• Identify Team’s training requirements and action as required
• Partner with Linguistic Quality Managers to design and execute quality management initiatives
• Drive effective communication and excellence in performance within the team
• Provide support for Sales in relation to existing business
• Work as bridge between Sales and Operations to implement new opportunities
• Monitor Sales forecast and annual strategy
• Work closely with Vendor Management and Technology departments to ensure successful delivery of work
• Hands-on production involvement when required

QUALIFICATIONS:

• College degree (BA, BS) and ideally degree in Translation and/or interpretation or equivalent experience
• 4 years min experience in translation project management and ideally 4 years in leading a team
• Excellent written and spoken skills in English and a second language
• Strong computer skills (Word, Excel, PowerPoint, Acrobat, html, xml).
• Advanced translation memory experience including Multiterm IX, Context, glossary and file management.
• Strong knowledge of DTP software
• Experience managing Life Science accounts preferred

SKILLS:

• Excellent Interpersonal skills
• Focused on goals and the overall team and company objectives
• Self-motivated and pro-active
• Detail and service oriented
• Professional and customer service oriented, with the ability to manage client relationships and expectations
• Ability to multi-task in a deadline driven environment
• Adaptable and flexible to a changing work environment
• Excellent problem solving and decision-making skills
• Strong critical and analytical skills
• Excellent presentation and formal and informal communication skills
• Ability to communicate at all levels both internally and externally
• Strong leadership skills
• Clear sense of accountability
• Able to withstand pressure

BENEFITS:

• Amazing benefits. (Seriously.)
• Infinite training, professional development and personal growth opportunities
• The rare opportunity to impact how organizations communicate globally. There’s a reason we work with 85 of the top 100 brands.
• Smart, engaged co-workers, a culture of innovation and opportunity.
• Great work life balance

SDL is an Equal Opportunity / Affirmative Action Employer.  Qualified applicants will be evaluated for employment without regard to race, color, religion, sex, national origin, veteran, and disability status.  For more information about EEO/AAP legislation please visit http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf. 

Should you require assistance in completing your application, please contact usrecruitment@sdl.com for accommodation.