About Four Seasons Hotels and Resorts:

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About Four Seasons Hotel Hong Kong:

In the very heart of the city and on the edge of Victoria Harbour, Four Seasons is surrounded by Hong Kong’s consummate business and leisure attractions. From its award-winning spa to innovative Michelin-starred chefs, Four Seasons is the superlative destination for high fliers and high society from Hong Kong and abroad.  A buzzing powerhouse of business success. The best central location for Hong Kong leisure explorations. A multi-starred world famous culinary destination. Victoria Harbour views and a full engaged, highly effective employees make this truly one of the great hotels of the world.

The Job

Reporting to the Regional Director of People and Culture, the Learning & Development Manager co-ordinates and organises a range of development activities that contribute to the attainment of the Company’s clearly prescribed performance standards and Hotel Goals. The Learning & Development Manager must systematically analyse the Hotels training needs and deliver relevant learning, plan and  co-ordinate the production of Departmental Training Plans, act as an internal consultant to Heads of Departments on department related training issues,  source and recommend appropriate external training organisations or resources, maintain a current knowledge of statutory requirements and develop creative and innovative training programs.

Responsibilities:

• Coordinate Learning & Quality Assurance programs
• Identify training needs at individual & departmental level
• Manage training budget & expenses
• Prepare and produce learning calendars
• Organize and facilitate new hires orientation program
• Assist in ad hoc projects as assigned

Requirements:

• Bachelor Degree in any discipline, ideally with Hospitality specialization
• At least 5 years training experience in the luxury/hospitality segment
• Proven record in driving various KPI including guest experience scores
• Excellent in both verbal and written English and Cantonese

Join our Team

The People & Culture team thrives in an environment which is warm, dynamic, fast-paced and responsive to business priorities. We look for talent who share the Golden Rule – people who, by nature, believe in treating others as we would have them treat us. On offer is the opportunity to build a life-long career with global potential, professional growth and a supporting platform to excel with a real sense of pride in work well done.

Join Four Seasons to experience a globally recognized culture of connection, craftsmanship and character, based on a fundamental belief in the power of people.

Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview