Lease Loyalty Advocate
BMWHilliardUpdate time: September 16,2021
Job Description
We are looking for someone who loves to deliver premium customer experience, is dependable, will arrive on time for their shift and adhere to their daily schedule. If this is you, read more about this position.
As one of the twenty-six worldwide subsidiaries of the Financial Services Division of BMW AG. Our momentum is moving at such a rapid pace that we continually exceed average international growth rates and we constantly create new opportunities for our employees worldwide. Be a part of our exciting growth by expressing interest in our Lease Loyalty Advocate position located at our Hilliard, OH office.
As the Lease Loyalty Advocate, you will be responsible for handling inbound and outbound calls for Lease End and Owners’ Choice accounts beginning at 180 days prior to their scheduled contract maturity date. Customer interactions focus on advising the customer of their end of term options and obligations, available loyalty programs, provide premium service to positively influence the customer’s upcoming purchase decision and promote BMW Group brand loyalty. Your work schedule may include some evenings.
As a Lease Loyalty Advocate your shifts will vary between the hours of 9AM - 9PM on Monday - Thursday and 9AM - 6PM on Friday. Some evenings through the week will be required. During the initial training period, you will be onsite with your colleagues and trainer.
Please note, this position is not remote and relocation assistance is not available.
Join the BMW Financial Services team and enjoy a high-performance benefits package which includes:
Company paid medical, dental and vision insurance
Employee car program
401(k) savings plan
Retirement Income Account (RIA)
Company paid medical, dental and vision insurance
Employee car program
401(k) savings plan
Retirement Income Account (RIA)
Even more so than the generous compensation and benefits, the culture and values of BMW Financial Services make it the ultimate working environment. These values include such things as, Responsibility, Appreciation, Transparency, Trust, and Openness. We allow these values to guide the way we conduct ourselves and our business.
What are you waiting for? Put yourself in the driver's seat of your career and apply for our Lease Loyalty Advocate position today!
Minimum Requirements:
6-12 Months Automotive Finance or Automotive experience
6-12 Months Call Center experience
6-12 Months Call Center experience
Preferences:
Bachelor's Degree
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