1. Late Collection Management
• Calling early and late delinquent customers (including retail, CV & Fleet customers)
• Follow up cases in early and late stage based on working process, ensuring the collection activities comply with the business policy and manual.
• Identify risk and follow up collection activities to be in line with working process and standard through various collection measures.
• Curing delinquent accounts and escalate to supervisor based risk based strategy.
• Enable to conduct escalation cases and investigation work in a timely manner.
• Analyze customers’ risk level, provide contract restructure proposal to financial distress customers.
• Review cases with team members in weekly meeting.
• Approach customers in professional and good manner.
2. Daily Operation
• Operate PBOC query and arrange SMS reminder as well as overdue reminder, ensure that all activities comply with PBOC regulation and Arrears Management Manual
• Follow up Collection and Customer service related issues through close communication and coordination to ensure smooth operation and allignment in between.
• Initiate Restructure operation
• EFT confirmation in PEGA system.
• Take full responsibility of collection SMS format update, special DD arrangment and quarterly reimbursement.
• Work with Operation team for daily DD collection.
• Carry out PBOC inquery based on set regulations.
3. Outsourced cases handling and Agent Management
• Work with and managing external agent on outsourced cases, study agent report, and provide proper collection suggestion.
• Monitoring and motivating agent’s performance and activities.
4. Other
• Conduct other tasks as required by supervisor to support achievement of the company’s business objecti