1. Early and Late Collection Management
• Collect late delinquent customers in Late Collection stage (including retail, HCV & Fleet customers), ensure the collection activities comply with the business policy and manual.
• Identify customers intention and payment ability , analyze the risk level and collection probability for every single case, and take different collection activities.
• Review cases with team members in weekly meeting and share the experience.
• Provide case distribution rule suggestion and case follow up instruction.
• Discuss problems and collect suggestions and escalate to manager.
• Carry out PBOC inquery based on set regulations and payment allocate.

2. Write off & Contract restructure
• Align with Manager about the Write off plan in the beginning of month.
• Submit and complete the write-off procedures in time and within budget.
• Deliver write-off report to Accounting monthly.
• Summarize the write-off comments.
• Analyze customers’ risk level, provide contract restructure proposal to financial distress customers.

3. Outsourced cases handling and Agent Management
• Work with and managing external agent on outsourced cases, study agent report, and provide proper collection suggestion.
• Monitoring and motivating agent’s performance and activities.


4. Other
• Conduct other tasks as required by supervisor to support achievement of the company’s business objectives.