Job Description


- Collection Management
• Manage the process of the whole collection activities and ensure the daily activities following the internal policy and procedure.
• Lead team achieve performance and motivating agent’s performance and activities
• Take prompt and proper collection actions to control risk once high risky is identified. 
• Manage and ensure write off monthly works be completed within timeline, including making plan within OP, following up the approving process and communication with related department.


- Collection Process and Policy Optimization
• Lead optimizing and streamline leasing collection process or business system
enhancement to improve productivity and efficiency..
• Lead early and late project management to enhance current practice.
• Understands local regulatory requirements and ensures followed by all internal and external resources.
• Optimize the collection strategy and collectors’ workload feasibility according to the business requirements.


- Team management
• Hiring, training, support and supervision of subordinates in department.
• Provide daily management and coaching on team colleagues.
• Support, develope and plan for team colleagues.
• Support and help build GPTW in a expanding collection team


- Internal and Cross department communication
• Work closely with Recovery team, Litigation team, Credit team, arrange regular meeting on collection related topic.
• Priodically knowledge sharing of early late collection information to business partners
• Cress department communication based on business requirement.

- Others
• Support Sr, manager in other tasks and projects.