Job Description
- Collection Management
Calling late delinquent customers (including retail, CV & Fleet customers), ensuring the record and filing is align with guideline. Understanding customers intention and payment ability. Analyzing the risk lever and collection probability for every single case, and taking different collection activities.

- Outsourced cases handling
Working with and managing external agent on outsourced cases, study agent report, and provide proper collection suggestion.
- Agent Management
Obtaining single case report and monthly case report from agent. Monitoring agents and giving feedback on agents’ work quality, collecting expense reconciliation.
- System Operation-Update
System Operation-Update customer information. Changing customer DD accounts as required. Allocate payment paid by EFT. Work with Operation team for daily DD collection.
- Documentation and filing
Being responsible for documentation and filing all materials for outsourced cases and other documents related to collection.
- Others
Conduct other tasks as required by your supervisor to support achievement of the company’s business objectives.