Task Description
Manage Leasing daily operation of Contract Activation, standardize and optimize process to streamline daily operations.
Manage system related projects of Leasing Ops, focusing on Contract Activation & Management.
Deliver the highest possible level of service to field staff and dealers, to perform the daily operations within timeline, credit rules , legal and compliance requirements.
1     Contract Activation Daily Operations
- Lead team to perform daily operations for Contract Activation
- Special case handling
- Ensure the team providing excellent services and professional communications to internal & external customers dealers in respect of Sales,  and new business
1. People Management
- Employees recruiting and target setting
- Development planning and coaching for employees
- Performance Appraisal and feedback to employees
    3. Process Optimization and System Enhancement on Retail Operations
- Propose and implement process optimization to streamline daily operations.
- Collect relative legal & compliance requirement or common practice of retail operations business to ensure the retail business models and processes in legal shape and risk under control.
0. System enhancement & related projects management
- Take lead on system related projects in Leasing Ops, including but not limited to PEGA, CMS
- Co-work with IT department to implement system enhancement, including gap analysis, request specification, testing and any other necessary works
- Identify and propose any possible system enhancement to improve the efficency
5     Training & Communication (internally & externally)
- Write and udpate working manual and working instruction timely
- Manage internal training to team & external training to other colleagues or dealers
- Internal and external communication
6     Others
- Provide solid support on projects
- Support Vendor Management: selection, contract negotiation, vendor relationship, audit
- Complete other tasks assigned by supervisor