KEY ROLES & RESPONSIBILITIES

• Prepare all administration documents required by the Hotel Sales Team
• Attend to Telephone, Fax, email inquiries in a timely manner
• Coordinate all Fam Trips and Site Inspections as required
• Attend Monthly Sales Meetings
• Attend to all Sales Department mail and maintain a correspondence database
• Assist with direct mail campaigns
• Statistical collation on behalf of state (weekly)
• Maintain Filing systems (manual and electronic)
• Maintenance and management of database
• Assist with promotions where requested
• Organize Trade Shows, functions and exhibitions where applicable and advised by Superiors and carry out travel arrangements
• Assist with compilation of annual budgets, business plan and regular action plans
• Assist with tender submissions
• Stock control of collateral
• Coordinate and maintain supply of corporate gifts and promotional items
• Assist with the preparation of new products and services
• Work in line with business needs
• Is aware of the Credit Policy
• Is fully aware of Sofitel Standards
• Performs related duties and special projects as assigned
• To keep constant update on the Data Base of customers in liaise with Reservation / Revenue Manager & Director of Sales
• To maintain an updated data system on the Sales & Marketing System (OPERA) of Ground Handlers, DMC’s, Conference Organizers, Incentive Houses & Venue finders.

PERSONAL ATTRIBUTES

• Good understanding of luxury market
• Good understanding of all hotel departments
• Knowledge of sales skills and revenue management
• Must have strong interpersonal skills with attention to details
• Strong written and verbal communication skills
• Strategic thinking combined with the ability to move strategy to action
• Problem solving skills
• Self-motivated, creative and confident, with a highly energetic personality
• Creative, independent and manages stress gracefully
• Ability to meet deadlines consistently
• Pro-active and taking initiative
• Must be organized and ability to work and follow systems and procedures
• Must be adaptable to change of strategy, ideas, systems etc.
• Must be guest service oriented
• Proficiency in organizational planning with the ability to multi-task

EXPERIENCE & QUALIFICATIONS

• Minimum 2 years’ experience in a sales position
• Degree/Diploma in Hotel Management / Business Administration
• Strong knowledge of Opera Sales & Catering  & Microsoft Office
• Understands the local culture and have worked in the region
• Fluency in English, written and spoken