Position Description: Lenovo Latin America Spanish (LAS) Services Business Intelligence Manager will be responsible for oversee and supervise effective support operation to LAS Service Delivery. Suitable candidate will provide strategic direction, stability; and through leadership, optimize processes, evaluate warranty cost structure and seek potential savings opportunities with service tower owners to improve overall spend. Position Description: Lenovo Latin America Spanish (LAS) Services Business Intelligence Manager will be responsible for oversee and supervise effective support operation to LAS Service Delivery. Suitable candidate will provide strategic direction, stability; and through leadership, optimize processes, evaluate warranty cost structure and seek potential savings opportunities with service tower owners to improve overall spend. Job Responsibilities: • Lead Service Cost management presentations to Senior Management as well as guarantee delivery of key cost & operational reporting • Organize and set-up Warranty cost budget and forecast reviews • Supervise key Cost and Service Delivery KPIs that affect directly to overall cost structure • Establish monthly BMS with all service owners to review cost and operational trends • Guarantee efficient billing validation and payment processes are performed to our warranty support vendors (Authorized Service Providers, Logistics, Customer Engagement Center, etc) • Execute enhancements through automation of recurring processes and operational visibility expansion (RPA deployments, Power BI / Qlinkview developments) • Support key WW & local BT deployments that enhance operational efficiencies • Foster direct report’s career development plan to continue team growth opportunities #### Position Requirements: Minimum Requirements: • A Bachelor’s degree in a related field (Finance, Economics, Accounting) • At least 5 years of experience in Operations, Finance or Service Delivery roles • Proven ability to manage a regional team, with flexibility to change priorities as required by Lenovo’s best interest. • Understanding of financial statements, cost recognition Preferred Qualifications: • Strong knowledge of operations and support processes, which includes: o knowledge of warranty service process and policies o Knowledge of Big Data applications (i.e. Power BI, Qlik Sense) • Proficient English and Spanish We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any federal, state, or local protected class.