About Us/关于我们

We’re looking for an individual in join our amazing team in the Nanjing office. You’re passionate about solving problems, an avid situational handler, has an eye for detail and extremely customer focused. Located only footsteps away from the Sanshanjie train station and Haidilao, you definitely won’t be bored.

Digital Alchemy南京的技术支持团队正在找寻一位乐于挑战的问题解决者。你将成为一直不断壮大的全球专家团队的一员学习并传递我们强大的技术支持能力，为全球范围内的客户提供无缝的客户体验。南京办公地点位于三山街地铁站附近，交通方便，生活便捷。

Our people don’t like normal or even ordinary. We’re ambitious and we like to work autonomously and don’t like to be told what to do (sometimes we do). We like working with big companies but we certainly don’t like working for them.

Digital Alchemy的每一位员工都是性格鲜明的。我们有强大的自驱力和出色的自学能力，不喜爱循规蹈矩（当然我们需要遵循规定）。我们与大型公司合作，而不是为大型公司工作。

We’re a data driven marketing database agency and we’ve spent the last 15 years cultivating and perfecting our trade and can proudly say that we’re a team of experts here to solve our clients marketing problems through our artificial intelligence tools, marketing automation experts and just good people who understand our customers.

Digital Alchemy做为澳洲最大的数据营销和营销自动化服务提供商之一已有15年的行业经验。我们除了协助企业客户托管营销数据，还运用内部研发的大数据平台技术不断的提供给企业客户创新有效的 Mar-Tech 数据营销解决方案。对此，我们十分自豪。

When you join Digital Alchemy as an Alchemist, not only do you work with your colleagues in Nanjing but also with our team in Sydney, Bangkok, Hong Kong, Singapore, Toronto, Melbourne and Auckland. You’ll be part of a growing team bringing together a seamless customer experience around the world by solving one or many problems at one time.

当你加入Digital Alchemy成为一位数据炼金术士时，除了与南京办公室的伙伴合作，还会与悉尼，曼谷，中国香港，新加坡，多伦多，墨尔本和奥克兰的团队成员共同努力，优化公司流程，升级营销自动化系统，实时更新我们的方案与产品。

岗位职责/About the Role

• Manage and utilize our in-house ticket management system and operation tasks to solve and allocate incoming requests from our clients.
• 管理和操作内部 Ticket 系统，协调受理并解决客户提交的需求
• Communicate and build good relationships with our clients using email
• 维护客户关系 (处理并回复客户的邮件，与客户维持良好的沟通)
• Provide technical support to our internal teams in Nanjing and across all our offices
• 与内部团队协同为南京团队以及分公司团队提供技术支持

职位要求/About You

• Bachelor degree above, Major in Information Technology related
• 全日制本科以上学历 (计算机科学，软件工程相关专业)
• Good English skills in both written and verbal
• 良好的英语写作和口语能力，可以适应全英文工作环境（CET6级，雅思6.5）
• Customer service, call center, service desk experience in an English working environment will be highly desirable
• 全英文工作环境下的客户服务中心，软件公司Help Desk的工作/实习经验为佳
• Self-driven, with excellent self-learning ability
• 自治力强，出色的自学能力
• Enjoys solving and uncovering problems good at finding and solving problems
• 能够在很快的时间掌握系统操作善于发现并解决问题
• High working efficiency, good time management ability, proper control of working hours and timely response to clients' requests
• 执行力强，做事效率高，有较好的时间管理能力，能妥善的控制工作时间并及时回复客户的问题。

工作时间/Working Hour

培训期间 (Training Period - 6 months)

周一至周五 9：00 - 17：30

Monday to Friday 9:00 -17:30

培训期后 (After 6 months)

2天白班(8：30 AM-8：30 PM)，2天夜班 8：30 PM-8：30 AM)，连休4天

2 days shifts(8:30 AM-8：30 PM)，2 night shifts(8：30 PM-8：30 AM), 4 days day off

Alchemist Benefits/公司福利

• Competitive Rates具备竞争力的收入水平
• Night Shift Allowance 夜班补贴
• Paid Sick Leave 全薪病假机制
• Annual Health Check 年度体检
• Paid Commercial Insurance 补充商业保险
• Access to local and international job opportunities across all our offices
• 可内部应聘公司不同的岗位，更有机会在世界各地的分公司工作
• Compete with your colleagues in our in office - pool table and foosball table
• 全尺寸的台球桌和桌上足球
• Frequent team activities定期团建活动
• Company sponsored annual trips公司赞助的年度旅行
• Casual attire无工作着装要求

Seniority Level

Entry Level

Industry

Marketing and Advertising Information Technology and Services Computer Software

Employment Type

Full-time

Job Functions

Information Technology

上班地址：秦淮区中山南路501号通服大厦16楼

Digital Alchemy was established in Sydney on Nov.24th 2003. We are leading Database Marketing Service Provider, bringing marketing automation, strategy and analytics together to ensure our clients understand where the opportunities are in their customer base and have the capability to execute and deliver that value. We have Sydney office, Melbourne office, Auckland office, HongKong office, Bangkok office , Singapore office and Nanjing office now. Our clients' industry are related to insurance, Financial, Bank, Automatic, super-market and communication and so on. Our current target is becoming the largest database marketing provider in Asia. Welcome excellent talent to join us !
Digital Alchemy总部位于悉尼，成立于2003年的11月24日。公司目前在曼谷，新加坡，中国香港，墨尔本，奥克兰，南京等地有分公司。我们的客户分布予澳大利亚，新西兰和新加坡，涉及的行业有金融，保险，银行，自动化，超市，通信等。我们致力于成为亚洲最大的数据库营销服务商。欢迎热爱数据，愿意从事IT行业的人才加入！

We're looking for a self-motivated problem solver who enjoy putting yourself in customer’s perspective, love applying your analytical thinking skills to solve tough issues, and want lots of variety at work.
我们正在寻找一个能主动解决问题的人，一个会站在客户角度思考的人，一个善于分析并解决难题的人，一个在工作上追求卓越的人。

As Asia Pacific's most trusted database marketing service provider, we are committed to delivering innovative marketing service powered by cutting edge technology and AI because marketing is always-on.
作为亚太区最被信赖的数据库营销服务提供商，我们致力于提供创新型市场营销服务的前沿技术和人工智能。

Everyday, millions of records get ingested by our solution to transform data to actionable insights. In this role, you'll be a part of our English-Speaking 24x7 APAC Enterprise Support Team working around the clock and in shifts to deliver a world-class support for our customers around the globe. You'll drive internal processes and automation improvements, along with collaboration with team members in New Zealand, Australia, Thailand and Singapore to continuously improve our solutions and products.
每天，我们会对数百万条数据进行分析处理，并为每一位客户提供最优质的动态营销方案。作为公司亚太区技术支持团队，我们为全球客户提供24*7全英文模式的顶尖级技术服务。我们与在新西兰、澳大利亚、泰国和新加坡等团队的成员共同努力，优化公司流程，升级营销自动化系统，实时更新我们的方案与产品。

Working in shifts will give you unique opportunities which allow you to learn new skills, fast. You will also accelerate your career growth as you will receive constant exposure towards our latest technologies. During the day, you will handle customer requests regarding account management, data transformation & automation, campaign automation, report automation and many other applications.
轮班工作模式将会给你提供一个持续学习新技能的宝贵机会，你将会不断地接触到我们的***，这将有益于你的职业发展与自我提升。在工作中，你需要处理客户需求，包括账号管理、数据转换、数据营销方案自动化、分析报告自动化等。

More about our team 关于我们的团队

A team who emphasises a collaborative work environment and challenge ourselves, and each other, on a daily basis to grow, improve and learn more.
我们是一个相互信任，挑战自我，不断进步的团队。

The frontline for clients and the pinnacle of situational handlers and communication experts. We understand our products and never shy away from tough problems.
我们一直站在服务客户的第一线，从不回避问题。

An eclectic team from a variety of backgrounds, all with the one focus of world-class customer experience.
我们旨在为客户提供世界顶尖级的服务。

Our values我们的价值观

Any success in life always starts with a growth mindset. At Digital Alchemy, we believe in five values that are pillars to our success.
成功始于成长型思维。

在Digital Alchemy，以下五种价值观是我们成功的基石。

Be AWESOME - Pursue growth and continuous learning
追求成长，不断学习

Be DETERMINED - Strive to deliver highest deliverable
努力奋进，绩优高效

Be CARING - Build positive team and family spirit
团队协作，人文关怀

Be HONEST - Build open and honest relationships with transparent communications
坦率沟通，互信互助

Be CURIOUS - Take the approach that everything is a hypothesis and you could be wrong
怀疑一切，思考一切

More about Digital Alchemy

At Digital Alchemy, we found that automating the execution aspect of marketing is relatively simple, but the decisions around targeting specific customers and presenting them individually tailored content, products, and offers is the actual challenging part. AI is key in unlocking the ability to comprehend large volumes of data and manage one-to-one interactions with customers.
在Digital Alchemy,我们发现自动化营销的执行是相对简单的,但最具挑战的是为不同客户提供量身定制的营销方案及产品。针对这一挑战，AI技术成为大数据分析及个性化管理客户的关键。

Relationships are about real people, about making an effort in getting to know and understand the person we’re talking to. It’s time to make the marketing process more human again and, most of all, use technology and data as an enabler to get us there.
我们一直在了解客户的需求，努力让我们的营销方案贴合客户，实现营销方案的精准定位。 最重要的是，把技术和数据作为实现目标的重要途径。

At Digital Alchemy, we call this ‘Dynamic Decisioning’.
在Digital Alchemy，我们称之为“动态决策”。

Start your journey with us and you’ll be rewarded with a vibrant, exciting, fun and positive working environment where your involvement can make a real impact!
和我们一起开始你的旅程吧！你会得到一个充满活力的，激动人心的，有趣的和积极的工作环境，你的加入就是我们改变的开始!

Alchemist Benefits/Alchemist 福利待遇

具有竞争力的薪酬体系
弹性工作时间（技术岗位每月有15天休息）
入职当月缴纳五险一金
年度旅游
年度体检
补充商业保险（包括医疗、重疾、意外和配偶/子女险）
良好的工作环境，内设餐厅和娱乐设备
提供专业技能培训和学习新知识的机会
提供专业的商务英语培训
公平公正的考核制度
丰厚的技能奖金、夜班补助和加班补贴
国外工作机会（悉尼，新加坡，曼谷，新西兰）
人性化管理，人文关怀，感受家庭温暖
生日聚会，年会，月度聚餐