Library Bar Manager
Do you enjoy helping others and building emotional connections to make people feel special and welcomed? If so, then we want YOU to be part of our Fairmont Royal York family.

Every day you will be responsible for engaging with our guests, clients and colleagues. You will create the essential Toronto experience at the hotel that has been a Canadian icon for over 91 years.  You will be given the responsibility to ensure that our guests and colleagues feel WELCOMED, CARED FOR and INCREDIBLE. Being part of the Fairmont Royal York family is more than providing warm and consistent service. As an ambassador of Fairmont Royal York, you will take the initiatives necessary to turn moments into memories by taking the time to understand our guests’ purposes: why are they staying at Fairmont Royal York, what is their length of stay and what are their preferences and passions? Making our guests feel heard and cared for creates an emotional connection to our brand and builds loyalty. 

These emotional connections are not just for guests. As part of the Fairmont Royal York family, you will be tasked with creating impactful relationships with your colleagues.

As a Professional Leader, you will lead yourself through: positive orientation, self-development self-management, problem solving and decision making. You will lead others through: leading and engaging with your team, developing others and communicating effectively. You will lead the business by: being guest-focused, forward-thinking and planning, business awareness and business improvement.

If creating these lasting relationships and experiences excites you, read more about how your role supports our vision of continuing to create the essential Toronto experience!

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies and the opportunity to earn qualifications while you work
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

Under the general guidance and supervision of the Director of Venues, and within the limits of the established hotel policies, procedures and the Food and Beverage manual, assists in overseeing and directing all aspects of the restaurant.

• Supervises day to day function of all restaurant employees, facilities, sales, and costs
• Controls and analyzes, on an ongoing basis, the following:
  • Quality levels of production
  • Guest satisfaction (GSI)
  • Employee satisfaction
  • Merchandising and marketing
  • Operating costs (financials)
  • Sanitation, cleanliness, hygiene (front & back of house)
• Ensures optimum performance in each of the above areas
• Supervises, coordinates and directs the prompt, efficient and courteous serving of food and beverages in the restaurant
• Ensures optimal service is being provided while maximizing profit potential
• Establishes and maintains effective employee relations
• Ensures proper staffing levels are maintained while balancing quality and sales with daily/seasonal staffing demands
• To conduct, under the guidance of the Director of Venues, such functions as interviewing, hiring, employee orientation, training, on the job performance, coaching, counseling and suspension if necessary to ensure appropriate staffing and productivity
• Develops formal training program per outlet, as well as an annual training calendar, implements on the job training sessions for the restaurant employees, responsible for meeting training goals
• Produces and implements creative promotional programs with their outlet with the goal of boosting sales and visibility and develops annual promotions calendar in coordination with the Director of Venues
• Attends and contributes to the weekly food and beverage departmental meetings
• Conducts pre meal briefings and maintains liaison with the Executive Chef
• Conducts cleaning inspections on a regular basis to ensure compliance with health standards and hotel cleanliness standards
• Participates in service as necessary in accordance with the requirements and practices of the restaurant
• Ensures hotel grooming and appearance standards are met
• Insuring team is held accountable following all service standards
• Controls stocks for daily use in restaurants to ensure service requirements are met
• Schedules guests’ reservations and arrange for private parties
• Ensure all health and safety procedures and policies are adhered to by all staff and follow through with any health and safety requests made by staff
• Participates in the preparation of the food and beverage department budget and goals
• Conducts all administrative work required, including but not limited to :
  • Schedules
  • Cleaning and maintenance logbooks  
  • Opening/closing duties
  • Cleaning checklists
  • Tracks and compiles sales statistics per month
  • Other checklists and reports as deemed necessary to effectively run and maximize profits for their outlet.
  • Updating performance tracker when holding team accountable
• Performs related duties and special projects as assigned
• He/she is expected to contribute time and energy for various charities and service plus related events
• Knowledge of personal code of conduct handbook
• Thorough knowledge of health and safety policies and procedures including WHMIS training 
• Must be able to work varying shifts

Your experience and skills include:

• Service focused personality is essential and previous leadership experience required
• Proven ability to build and maintain good relationships with all stakeholders
• Communicate thoughts, actions and opportunities clearly with strong networking skills
• Ability to lead by example, believe in a strong team culture and set the scene for high performance
• Prior Restaurant Manager experience essential
• Must be passionate about customer service and food and beverage with a focus on Cocktail culture 
• Be aware of and up to date with Food & Beverage trends
• Actively participate within the food scene in Toronto and have the hospitality gene.
• Hospitality related post-secondary training is an asset

Physical Aspects of Position (included but not limited to):

• Constant standing and walking throughout shift
• Frequent lifting and carrying up to 30 lbs
• Constant kneeling, pushing, pulling, lifting
• Frequent ascending or descending ladders, stairs and ramps

Your team and working environment:

For over 91 years, Fairmont Royal York has stood proudly as a Toronto landmark. When the hotel opened in 1929 it was the tallest building in the British Common Wealth and contained 1,048 rooms, a concert hall, library, extensive bakery, radio station and even a hospital. Today, this essential downtown landmark has completed a multi-million dollar transformation, reimagining its lobby, rooms, dining venues, event spaces, and Fairmont Gold – the property’s exclusive hotel within a hotel luxury experience. Another stunning chapter for Fairmont Royal York has begun. To learn more, click here.

Note: Must already be legally entitled to work in Canada to be considered for the position.

In order to keep our employees and the general public safe from the threat of Covid 19 and the rise of variants in the community, the  Hotel has implemented a Covid-19 Vaccination Policy.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS