Library Operations Manager

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us achieve our mission. 

The Microsoft Library connects the Microsoft Community to the information and perspective it needs to enable a climate of learning. The Library Operations Manager is responsible for sound management of operations which enables a global customer experience for employees to access content.  

Responsibilities

This Business Program Manager role will have responsibility for leading and driving world-class global initiatives that focus on excellence and align to our MS Library & Archives vision. 

Library Operations Manager – understand and deliver MS Library global customer service experience. Develop and manage Microsoft Library’s print and e-book collections along established collection guidelines. You create plans and assign resources, provide business analysis. Integrate and document learnings and best practices via knowledge management processes to ensure smooth and effective run of business. Backup and support other TLI business management and operation team members as appropriate and needed. 

Research Service Operations Manager - oversee Research operations including process, publications calendar, queue management, and surveys 

Vendor Management - Coordinate the work of contingent staff members, and develop and implement policies to ensure a consistent global customer and library experience 

Library Tools Management - Manage and develop the tools and processes required to support the program including survey calendars, contingent staff SLAs, tools oversight, and PowerBI, including ensuring they are diverse, inclusive, and accessible 

Project Management - You identify opportunities to improve services and employee experience; evolve service of the operations team and quality of the projects supported.  

Qualifications

Knowledge, Skills, Abilities  

To be successful in the role, candidate will require strong interpersonal skills, influencing without authority, collaboration, leveraging other’s work and helping others to succeed, communications across a global organization and diverse audiences, engagement with multiple business partners 

Library Technical Skill – demonstrated experience working with Library Management (LMS) or Integrated Library Systems (ILS) 

Information Services Skills - Demonstrated experience and background on delivering projects and assignments related to Library and Information programs, collections, and services including reference and support services, cataloging, circulation, and the physical spaces 

Data Analysis - The ability to systematically gather information from a variety of sources, analyze information, identify implications of data, draw conclusions, generate alternatives and solutions, and evaluate the consequences of choosing each alternative using quality metrics and data. This includes the ability to convert general data and findings into applied, specific information and suggestions that add value to business planning and strategies. 

Key Performance Indicators - Knowledge of Performance Indicators, measurable indicators that demonstrate the achievement of an outcome enabling decision-makers to assess progress towards the achievement of intended outputs, outcomes, goals, and objectives, and are chosen to reflect the critical success factors of a project/program.  

Process Improvement - Knowledge of process improvement methodology and the ability to increase the effectiveness and/or efficiency of a business process. 

Budgeting - Knowledge of and the ability to develop and utilize budgeting guidelines, practices, and techniques, including forecasting. This may include the knowledge of the department's procedures and reporting systems to establish financial budget information at an appropriate organization level. 

Required/Minimum Qualifications 

MMaster’s Degree in Library and Information SScience,Research or other related disciplines 

4-5 years  of relevant professional experience in Libraries and Information Management 

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.  We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.