About The Role:
Under the general supervision of the Director of Linguistic Validation Operations, to provide research and review of COA (Clinical Outcomes Assessments) documents and other related forms as needed per customer/client requests. Provide thorough investigation and detailed summary reporting of instrument profiles. Provide timely response to customer/client quotation requests based upon information gathered during research process. Process all requests for licensing and permissions for COA instruments.

Key Responsibilities:
* Research prior translation projects information required in the completion of instrument summary reports.
* Complete searches for instrument records, licensing information, and related reference details utilizing various methodologies including but not limited to web, email, document files, and personal interviews.
* Must be innovative in approach to locate instrument information, and is responsible for making a determination on what does and what does not pertain to client needs.
* Communicate with company customers/clients to obtain specifications and other information to provide accurate and timely quotes, to ensure their needs are met and issues are resolved, to describe company researching and archiving services, and to maintain and expand customer base.
* Generate licensing quotation modules for inclusion in LV department quotations.
* Provide follow through consultation with clients on changes to projects, priorities, etc.
* Compose or generate a variety of materials (e.g. reports, memos, letters, manuals, etc.) for the purpose of documenting activities and providing written reference and/or conveying information regarding the status of client requests and associated projects.
* Analyze quoted project prices to actual prices for the purpose of monitoring the accuracy of quotes and recommending changes/adjustments to future cost estimates.
* Engage in ongoing training and professional development.
* Coordinate with the Accounting Department to ensure proper processing of invoices and payments for projects, as required.
* Conduct special projects as assigned.

Key skills and Experience requirements:
* Ability to find, analyze, interpret, summarize, and compile data from various research sources.
* Ability to work with minimal supervision and demonstrate appropriate initiative when making decisions and problem-solving. Demonstrate flexibility and an open minded approach to task completion.
* Ability to prioritize and organize multiple simultaneous tasks to ensure timely and accurate completion. Requires effective use of organizational and time management skills.
* Ability to present information effectively, clearly, and concisely both orally and in writing.
* Excellent customer service skills, including ability to communicate clearly with clients and resolve customer issues or complaints.
* Ability to carry out instructions furnished in written or oral form, with attention to detail, and to work with minimum supervision.
* Ability to understand, apply, and use personal computers and various software applications (e.g., Word, Excel, PowerPoint, Access, ACT, Acrobat, etc.), and navigate the internet.
* Ability to effectively work independently, as well as part of a team and with a diverse group of individuals.
* Ability to maintain confidentiality of information regarding company financial and other information.
* Ability to establish and maintain cooperative working relationships with others contacted in the course of work; teamwork and consensus-building skills.
 
Life at RWS - We work hard together to deliver for our customers; our expertise, professionalism and determination to never let others down drives  us to be passionate and serious about what we do, deliver customer value, yet always adding a human touch 
 
As a company focused on connecting people through language, diversity and inclusion are fundamental to our company culture. RWS is an Equal Opportunities Employer and we are committed in ensuring that all employees work in an environment free from all forms of harassment and discrimination and one that actively promotes teamwork, diversity and trust. All employees have a right to be treated with respect and dignity. RWS operate in a manner for the inclusion of all - any form of discrimination is expressly prohibited. Employees are selected and promoted on merit alone and no other factors whether race, gender, age, religion, marital status, gender identity or disability are taken into consideration. 
 
We are proud to work in a company where all can succeed and grow their career and while RWS operates in accordance with all local employment laws, if local law enables any form of discrimination this is against RWS company policy and we will adhere to the highest standard.   
 
Recruitment Agencies: RWS Group PLC does not accept agency resumes.  Please do not forward any unsolicited resumes to any RWS employees.  Any unsolicited resume received will be treated as the property of RWS and Terms & Conditions associated with the use of such resume will be considered null and void.