Licensing Project Coordinator

Location- Hartford, CT or Chicago, IL                        

About RWS:

RWS Holdings plc is the world’s leading provider of technology-enabled language, content management and intellectual property services. We help our customers to connect with and bring new ideas to people globally by communicating business critical content at scale and enabling the protection and realization of their innovations.

Our vision is to help organizations interact effectively with people anywhere in the world by solving their language, content and market access challenges through our collective global intelligence, deep expertise and smart technology.

Customers include 90 of the globe’s top 100 brands, the top 10 pharmaceutical companies and 18 of the top 20 patent filers worldwide. Our client base spans Europe, Asia Pacific, and North and South America across the technology, pharmaceutical, medical, legal, chemical, automotive, government and telecommunications sectors, which we serve from offices across five continents. Founded in 1958, RWS is headquartered in the UK and publicly listed on AIM, the London Stock Exchange regulated market (RWS.L). For further information, please visit: www.rws.com

About The Role:

The Licensing Project Coordinator is to provide research and review of COA (Clinical Outcomes Assessments) documents and other related forms as needed per customer/client requests. Provide thorough investigation and detailed summary reporting of instrument profiles. Provide timely response to customer/client quotation requests based upon information gathered during research process. Process all requests for licensing and permissions for COA instruments.

Responsibilities:

• Research prior translation projects information required in the completion of instrument summary reports.
• Complete searches for instrument records, licensing information, and related reference details utilizing various methodologies including but not limited to web, email, document files, and personal interviews.
• Must be innovative in approach to locate instrument information, and is responsible for making a determination on what does and what does not pertain to client needs.
• Communicate with company customers/clients to obtain specifications and other information to provide accurate and timely quotes, to ensure their needs are met and issues are resolved, to describe company researching and archiving services, and to maintain and expand customer base.
• Generate licensing quotation modules for inclusion in LV department quotations.
• Provide follow through consultation with clients on changes to projects, priorities, etc.
• Compose or generate a variety of materials (e.g. reports, memos, letters, manuals, etc.) for the purpose of documenting activities and providing written reference and/or conveying information regarding the status of client requests and associated projects.
• Analyze quoted project prices to actual prices for the purpose of monitoring the accuracy of quotes and recommending changes/adjustments to future cost estimates.
• Engage in ongoing training and professional development.
• Coordinate with the Accounting Department to ensure proper processing of invoices and payments for projects, as required.
• Conduct special projects as assigned.
• Performs other related duties, as assigned, for the purpose of ensuring the efficient and effective functioning of company goals and objectives.

Requirements:

• Ability to find, analyze, interpret, summarize, and compile data from various research sources.
• Ability to work with minimal supervision and demonstrate appropriate initiative when making decisions and problem-solving. Demonstrate flexibility and an open minded approach to task completion.
• Ability to prioritize and organize multiple simultaneous tasks to ensure timely and accurate completion. Requires effective use of organizational and time management skills.
• Ability to present information effectively, clearly, and concisely both orally and in writing.
• Excellent customer service skills, including ability to communicate clearly with clients and resolve customer issues or complaints.
• Ability to carry out instructions furnished in written or oral form, with attention to detail, and to work with minimum supervision.
• Ability to understand, apply, and use personal computers and various software applications (e.g., Word, Excel, PowerPoint, Access, ACT, Acrobat, etc.), and navigate the internet.
• Ability to effectively work independently, as well as part of a team and with a diverse group of individuals.
• Ability to maintain confidentiality of information regarding company financial and other information.
• Ability to establish and maintain cooperative working relationships with others contacted in the course of work; teamwork and consensus-building skills.
• Bachelor’s Degree in Library Science, English, Foreign Language, Business, or other related field, and two to four years related experience, or equivalent combination of education and experience.
• Successful research and customer service experience preferred.
• Experience with medical terminology and/or within research/clinical settings desirable.

Benefits:

• Amazing benefits. (Seriously!)
• Infinite training, professional development and personal growth opportunities.
• The rare opportunity to impact how organizations communicate globally. There’s a reason we work with 90 of the top 100 brands.
• Smart, engaged co-workers, a culture of diversity, innovation and opportunity.
• Great work life balance!

Life at RWS - We work hard together to deliver for our customers; our expertise, professionalism and determination to never let others down drives  us to be passionate and serious about what we do, deliver customer value, yet always adding a human touch 

We are proud to work in a company where all can succeed and grow their career and while RWS operates in accordance with all local employment laws, if local law enables any form of discrimination this is against RWS company policy and we will adhere to the highest standard.   

RWS embraces diversity and promotes equal opportunity, we are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. RWS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at RWS are based on business needs, job requirements and individual qualifications, without regard to race, religion, nationality, ethnicity, sex, age, disability or sexual orientation. RWS will not tolerate discrimination based on any of these characteristics. 

RWS is an Affirmative Action Employer.  Qualified applicants will be evaluated for employment without regard to race, color, religion, sex, national origin, veteran, and disability status.  For more information about EEO/AAP legislation please visit: https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf

Recruitment Agencies: RWS Group PLC does not accept agency resumes.  Please do not forward any unsolicited resumes to any RWS employees.  Any unsolicited resume received will be treated as the property of RWS and Terms & Conditions associated with the use of such resume will be considered null and void.