Responsibilities

• Provide excellent customer service to members

• Answer members’ enquiries on travel related issues through inbound calls and emails
• Arrange booking for flight and hotel for members
• Deliver professional customer support to enhance brand loyalty
• Make reservation as requested by members
• Resolve members complaints in a professional manner
• Handle ad hoc tasks as requested by management team

Requirements

• Bachelor degree holder (HD / Asso are also welcome)
• At least 1 year experience in Tourism / Hotel / Food & Beverage / Events fields
• Relevant experience in call centre and CS is preferable
• Excellent English is a must
• Passionate, cheerful, energetic and customer-oriented personality
• Strong passion in concierge/guest service

Benefits

• Attractive salary package
• Vibrant and international working culture
• Fast-track career progression

Interested applicant, please click “Apply Now” or contact Alison Tsang at 3990 0384 for further details.