Limousine Dispatcher
MGMMacaoUpdate time: July 30,2019
Job Description
We are proud to offer excellent opportunities for talented individuals to join the roaring team of MGM China.
我們誠邀才華出眾的您,把握美高梅中國事業機會,與金獅再闖另一座高峰。
Job responsibilities:
- Responsible for the telephone operations of the Limousine department, coordinate with different departments and provide efficient service to guests by strategically dispatch vehicles and drivers
- Handle and process Limousine reservation from internal departments, hotel guests, members and other customer
- Log all guest requests, incidents, adjustments and comment cards into computer to allow for proper tracking and documentation of guest problems and solution
- Manage and organize par stock of supplies, amenities, tools and equipment.
- Be knowledgeable of Hotel information to answer guest inquiries, be fully conversant with the most updated promotions & activities
- Handle or elevate guest complaints in an expedient and effective manner
Job requirements:
- 1 years’ experience in similar capacity in a 5 star luxury Hotel, Resort or Casino environment
- High school diploma or equivalent
- Fluent in Cantonese and Mandarin
- Basic English preferable
- Possess working knowledge of Microsoft Office and HotSOS
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