• 招聘类型：社招
• 工作性质：全职

职位描述

• Closely work with dealers and Lincoln FCSD central team to improve Lincoln aftersales business and retain/enhance customers' and dealers' loyalty with Lincoln brand
• Fast respond to dealers' inquiries of FCSD operations. Analyze dealers performance on regular basis and report out to dealers and management. Facilitate discussions for improvement and implement action plans
• Deliver revenue/profit performance (parts, accessories and ESB). Explore opportunities for business growth by working with dealers and Lincoln FCSD central team
• Dealers' performance tracking and analysis on regular basis, incl. customer retention, Lincoln FCSD scorecard performance
• Regular dealer on-site visits. Request and implement improvement actions if finding shortfalls on service facilities, personnel, equipment, process, technical capabilities and operation issues
• Communicate and drive FCSD policies and dealer scorecard terms. Implement the central-driven service marketing campaigns and FCSD activities
• Review and approve warranty/LCP spending within budget level of DoA
• Handle his/her zone's customer claims and continuously drive customer satisfaction by working with the Customer Experience team
• Report product quality issues, PS&L issues and relevant claims collected from his/her zone by working with Lincoln FCSD SEO and Customer Experience team
• Lead any FCSD related programs in his/her zones by closely working with dealers and cross functional teams

任职条件

同上

职位要求

• 学历要求：大专及以上
• 工作经验：8年以上
• 外语要求：英语