Linguistic Services Manager

Poland, Czech Republic, Hungary
About the role: 

As the Linguistic Services Manager, you will be part of a team that is fully dedicated to one of our biggest global clients. You will work together with your colleagues and the production teams around the world, to apply, define and implement new and current language quality management processes in order to ensure our deliverables are in line with the client’s expectations. 

Responsibilities:

• Provide linguistic services to the production team, vendor managers, and client.
• Review all new client requests to help define the correct linguistic profile, optimized workflow, and quality strategy.
• Manage end-to-end Linguistic QA process: Regularly analyze quality results, metrics, and trends, provide quality and performance feedback to translation teams and reviewers.
• Support linguistic evaluation of machine translation output, language recognition, semantic parsing, the annotation for Machine Learning.
• Perform Root Cause Analysis, and implement corrective and preventive actions.
• Proactively develop, design, and implement quality management methodologies, special linguistic services (quality reporting and monitoring, vendor training, language asset development & maintenance, in the area of program language quality) for our clients.
• Deliver assigned linguistic services tasks (e.g. enforcement of linguistic guidelines, proactively manage quality across assigned languages).
• Define profiles of linguists needed for various domains and content types, create test quizzes to test the new candidates, evaluate their suitability for the specific task, interview them and make recommendations with regards to their future collaboration.
• Provide training to translators and assorted linguistic stakeholders, etc.

Requirements:

• Degree in Linguistics, Computational linguistics or translation is a must or equivalent working experiences
• Min. 3 years working experience in Linguistics quality role
• Perfect command of spoken and written English
• Translation/review of IT content, expert knowledge of localization workflows and social media
• Very good skills with Microsoft Office software, especially MS Excel
• Very good coordinating and communication skills (providing training, communication with customers)
• Must be capable of working in a fast-paced environment, have a flexible attitude to work and good problem resolution skills
• Knowledge of CAT, terminology management, and other linguistic tools welcome
• A good understanding of MT, Machine Learning, and AI-related localization activities is a big plus

Perks of working with us:

• An exciting company—we work with some of the most innovative brands in the world, and our employees are true professionals with unique skills
• A great team of people who are fair, open-minded, and friendly—and always ready to support you as much as possible – including your future manager
• Chance to put your ideas into practice and engage with hundreds of employees globally. Our company has an environment where you can approach people as well as our management directly and see the real impact of your work – your tasks will be demanding but we will make sure your voice and opinions are heard. We will need you and your activities to have a real impact
• International, English-speaking environment and pleasant offices in the center of Brno
• Interesting challenges, training, and other internal opportunities to support your growth
• Fair compensation, bonuses, and a comprehensive benefits package

Life at RWS:
We work hard together to deliver for our customers; our expertise, professionalism and determination to never let others down drives  us to be passionate and serious about what we do, deliver customer value, yet always adding a human touch  
As a company focused on connecting people through language, diversity and inclusion are fundamental to our company culture. RWS is an Equal Opportunities Employer and we are committed in ensuring that all employees work in an environment free from all forms of harassment and discrimination and one that actively promotes teamwork, diversity and trust. All employees have a right to be treated with respect and dignity. RWS operate in a manner for the inclusion of all - any form of discrimination is expressly prohibited. Employees are selected and promoted on merit alone and no other factors whether race, gender, age, religion, marital status, gender identity or disability are taken into consideration. 
We are proud to work in a company where all can succeed and grow their career and while RWS operates in accordance with all local employment laws, if local law enables any form of discrimination this is against RWS company policy and we will adhere to the highest standard.   

Recruitment Agencies: RWS Group PLC does not accept agency resumes.  Please do not forward any unsolicited resumes to any RWS employees.  Any unsolicited resume received will be treated as the property of RWS and Terms & Conditions associated with the use of such resume will be considered null and void.