Linguistic Service Manager #4564

Location: Colombia.                           

About RWS:

RWS Holdings plc is a unique world-leading provider of technology-enabled language, content and intellectual property services. Through content transformation and multilingual data analysis, our unique combination of technology and cultural expertise helps our clients to grow by ensuring they are understood anywhere, in any language. Our purpose is unlocking global understanding. By combining cultural understanding, client understanding and technical understanding, our services and technology assist our clients to acquire and retain customers, deliver engaging user experiences, maintain compliance and gain actionable insights into their data and content. Our clients include 90 of the globe’s top 100 brands, the top 20 pharmaceutical companies and 19 of the top 20 patent filers worldwide. Our client base spans Europe, Asia Pacific and North and South America.  We work in the automotive, chemical, financial, legal, medical, pharmaceutical, technology and telecommunications sectors, which we serve from 80+offices across five continents.

Founded in 1958, RWS is headquartered in the UK and publicly listed on AIM, the London Stock Exchange regulated market (RWS.L).

For further information, please visit: www.rws.com

 

RWS Language & Content Technology division: offering the latest innovations in language and content management technology to help enterprises engage with global audiences – across any device. Our language technology enables enterprises to automate and manage the entire content lifecycle. And our web content and structured content management technology supports the creation, translation and delivery of global content at scale – in ways that are efficient, secure and compliant. The combination of our language and content technology – enhanced with state-of-the art Machine Learning – offers the capability to manage the ‘end-to-end’ translation supply chain.

 

About The Role: As the Linguistic Services Manager, you will be part of a team that is fully dedicated to an interesting and famous IT client. You will work together with your colleagues around the world, to apply, define and implement new and current language quality management processes in order to ensure our deliverables are in-line with the client’s expectations

 

Responsibilities:

• Provide linguistic services to the production team, the partners and the customer.
• With the help of your direct manager, manage continuous and proactive development, design and implementation of quality management methodologies, special linguistic services (quality reporting and monitoring, vendor training, language asset development & maintenance, in the area of program language quality).
• Deliver assigned linguistic services tasks (e.g. enforcement of linguistic guidelines, proactively manage quality across assigned languages).
• Provide training to translators and assorted linguistic stakeholders, etc.

 

 

Requirements:

• Linguistic education is a must or equivalent working experiences.
• Min. 2 years working experiences (ideally in a customer/client facing role or as a translator/editor).
• Perfect command of spoken and written English.
• Confident using Microsoft Office software, especially MS Excel.
• Experience working with CAT tools (Trados, Memsource etc.).
• Strong coordinating and communication skills (providing training, communication with customers, relaying difficult feedback to linguists).
• Must be capable of working in fast-paced environment; strong aptitude for multi-tasking & prioritisation, and excellent problem-solving skills
• Attention to detail and analytical mindset.
• Ability to follow complex, detailed instructions.
• Focus on quality and service delivery.

 

 

Life at RWS - We work hard together to deliver for our customers; our expertise, professionalism and determination to never let others down drives us to be passionate and serious about what we do, deliver customer value, yet always adding a human touch.

 

RWS embraces diversity and promotes equal opportunity, we are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. RWS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at RWS are based on business needs, job requirements and individual qualifications, without regard to race, religion, nationality, ethnicity, sex, age, disability or sexual orientation. RWS will not tolerate discrimination based on any of these characteristics.

Recruitment Agencies: RWS Group PLC does not accept agency resumes.  Please do not forward any unsolicited resumes to any RWS employees.  Any unsolicited resume received will be treated as the property of RWS and Terms & Conditions associated with the use of such resume will be considered null and void.