Job Title: Linguistic Services Manager Sr.

Location: Medellín, Colombia

About RWS:

RWS Holdings plc is the world’s leading provider of technology-enabled language, content management and intellectual property services. We help our customers to connect with and bring new ideas to people globally by communicating business critical content at scale and enabling the protection and realization of their innovations.

Our vision is to help organizations interact effectively with people anywhere in the world by solving their language, content and market access challenges through our collective global intelligence, deep expertise and smart technology.

Customers include 90 of the globe’s top 100 brands, the top 10 pharmaceutical companies and 18 of the top 20 patent filers worldwide. Our client base spans Europe, Asia Pacific, and North and South America across the technology, pharmaceutical, medical, legal, chemical, automotive, government and telecommunications sectors, which we serve from offices across five continents.

Founded in 1958, RWS is headquartered in the UK and publicly listed on AIM, the London Stock Exchange regulated market (RWS.L).

For further information, please visit: www.rws.com

RWS Language & Content Technology division: offering the latest innovations in language and content management technology to help enterprises engage with global audiences – across any device. Our language technology enables enterprises to automate and manage the entire content lifecycle. And our web content and structured content management technology supports the creation, translation and delivery of global content at scale – in ways that are efficient, secure and compliant. The combination of our language and content technology – enhanced with state-of-the art Machine Learning – offers the capability to manage the ‘end-to-end’ translation supply chain.

About The Role:

As the Linguistic Services Manager - Sr, you will be part of a team that is fully dedicated to an interesting and famous IT client. You will work together with your colleagues in the MLS, Vendor Relations Management (VRM) and the production teams around the world, to apply, define and implement new and current language quality management processes in order to ensure our deliverables are in-line with the client’s expectations.

 

Responsibilities:

• Provide linguistic services to the production team, the partners and the customer.
• Manage continuous and proactive development, design and implementation of quality management methodologies, special linguistic services (quality reporting and monitoring, vendor training, language asset development & maintenance, in the area of program language quality).
• Deliver assigned linguistic services tasks (e.g., enforcement of linguistic guidelines, proactively manage quality across assigned languages).
• Assist VRM in recruiting suitable resources through creation and maintenance of relevant linguist profiles.
• Provide training to translators and assorted linguistic stakeholders, etc.
• Create and proactively maintain internal and vendor-facing documentation as needed related to linguistic quality, style guides, tone of voice, review processes, etc
• Use all available tools, portals and data (dashboards, trackers etc) to proactively analyze quality information to identify trends, issues, and areas for improvement
• Proactively work with external linguists and internal stakeholders as needed to identify real root causes of quality issues (RCAs), and implement effective corrective and preventive actions as needed (CAPAs)
• Identify areas for improvement and proactively manage implementing improvements on language technologies for projects/accounts under your responsibility (Quality dashboards, process automations, QA tools, etc)
• Proactively monitor MTPE quality; analyze trends and areas for improvement; work with the Production teams to identify and implement any necessary solutions
• Manage, mentor, train and develop direct reports under your responsibility
• Proactive ownership of the projects/accounts under your responsibility; serving as first point of contact for MLS related tasks, and driving effective collaboration with other teams, stakeholders, and external resources as needed to implement efficient solutions in a timely manner.

 

Requirements:

• University degree is preferred.
• Previous experience in an international environment.
• Linguistic education is a must, or equivalent working experience.
• Min. 2 years’ work experience with managing the quality for an end client in the Loc industry, in a client-facing role.
• Perfect command of spoken and written English.
• Confident using Microsoft Office software: Excel, PowerPoint, Word.
• Experience working with CAT tools (Trados, Memsource etc).
• Strong coordinating and communication skills (providing training, communication with customers, relaying difficult feedback to linguists).
• Must be capable of working in fast-paced environment, strong aptitude for multi-tasking & prioritization, and excellent problem-solving skills.
• Attention to detail and analytical mindset.
• Focus on quality and service delivery.
• Strong leadership skills: able to motivate and encourage team members through more monotonous tasks; positive outlook to maintain morale.
• Strong sense of initiative and ownership: looking for a self-starter who can proactively investigate issues and take all factors into consideration to create and implement effective solutions

 

Life at RWS - We work hard together to deliver for our customers; our expertise, professionalism, and determination to never let others down drives us to be passionate and serious about what we do, deliver customer value, yet always adding a human touch

As a company focused on connecting people through language, diversity and inclusion are fundamental to our company culture. RWS is an Equal Opportunities Employer and we are committed in ensuring that all employees work in an environment free from all forms of harassment and discrimination and one that actively promotes teamwork, diversity and trust. All employees have a right to be treated with respect and dignity. RWS operate in a manner for the inclusion of all - any form of discrimination is expressly prohibited. Employees are selected and promoted on merit alone and no other factors whether race, gender, age, religion, marital status, gender identity or disability are taken into consideration.

We are proud to work in a company where all can succeed and grow their career and while RWS operates in accordance with all local employment laws, if local law enables any form of discrimination this is against RWS company policy and we will adhere to the highest standard.

 

Recruitment Agencies: RWS Group PLC does not accept agency resumes.  Please do not forward any unsolicited resumes to any RWS employees.  Any unsolicited resume received will be treated as the property of RWS and Terms & Conditions associated with the use of such resume will be considered null and void.