Linguistic Services Manager - Community Engagement

Poland, Czech Republic, Hungary
About the role: 

Are you a great communicator with experience in Localization and community management? Are you interested in applying your skills to create real, tangible business values? Do you welcome challenges and have that sparkling can-do attitude?

We are looking for a new colleague to join our Linguistic Services team as a Community Engagement Linguistic Services Manager. In this role you will be part of a team that is fully dedicated to interesting global client. You will work together with your colleagues and the production teams around the world, to support the performance of a global community of Linguists.

Our ideal candidate has a background in localization, nurtures solid community management skills with a passion for creativity in understanding the needs of and supporting Linguists through training, loyalty building and optimizing references and guidelines.

Resposibilities:

• Ideate and develop processes and strategies to engage with RWS linguistic community to achieve quality focused business goals and integrate all activities within the company strategy 
• Act as a business partner to our internal teams who are responsible for the delivery of translations and other linguistic services to our clients. 
• Support our MLS and Vendor managers with selection and communication with translators into endangered languages around the globe
• With the help of your direct manager and MLS Team, manage continuous and proactive development, design and implementation of quality management methodologies and special linguistic services (quality reporting and monitoring, vendor training, language asset development & maintenance, in the area of program language quality).
• Design, prepare and provide training to translators and assorted linguistic stakeholders, etc.
• Organize various community and loyalty-building initiatives to grow and cultivate the participation of the linguistic community  
• Regularly monitor and review quality escalations and perform deep-dives and analysis of LQA data to spot knowledge and training gaps; 
• Create relevant training and reference materials in close cooperation with the client's Linguistic Management team.
• Create content such as blog posts, surveys, articles, newsletters, communications materials, and other resources for the linguistic community

Requirements:

• Prior experience in community management, vendor management, social media management or similar, ideally in an international environment 
• Excellent written and verbal communication skills in English with the ability to generate impactful content
• Perfect command of spoken and written English
• Localization background/experience - knowledge of CAT, terminology management, and other linguistic tools welcome
• Strong interpersonal skills and the capability of building relationships and influence stakeholders in a mainly virtual environment
• Proficient intercultural communication skills
• Analytical expertise and advanced level of Excel and other data-processing applications. 
• The process-oriented and improvement-focused mindset with a ‘can-do’ attitude.
• Ability to multitask and prioritize tasks based on set goals and needs of the Client as well as internal Team
• A prior Multimedia experience, especially in creating and managing linguistic training materials or interactive instructions will be a plus

Perks of working with us:

• An exciting company—we work with some of the most innovative brands in the world, and our employees are true professionals with unique skills
• A great team of people who are fair, open-minded, and friendly—and always ready to support you as much as possible – including your future manager
• Chance to put your ideas into practice and engage with hundreds of employees globally. Our company has an environment where you can approach people as well as our management directly and see the real impact of your work – your tasks will be demanding but we will make sure your voice and opinions are heard. We will need you and your activities to have a real impact
• International, English-speaking environment and pleasant offices in the center of Brno
• Interesting challenges, training, and other internal opportunities to support your growth
• Fair compensation, bonuses, and a comprehensive benefits package

Life at RWS:
We work hard together to deliver for our customers; our expertise, professionalism and determination to never let others down drives  us to be passionate and serious about what we do, deliver customer value, yet always adding a human touch  
As a company focused on connecting people through language, diversity and inclusion are fundamental to our company culture. RWS is an Equal Opportunities Employer and we are committed in ensuring that all employees work in an environment free from all forms of harassment and discrimination and one that actively promotes teamwork, diversity and trust. All employees have a right to be treated with respect and dignity. RWS operate in a manner for the inclusion of all - any form of discrimination is expressly prohibited. Employees are selected and promoted on merit alone and no other factors whether race, gender, age, religion, marital status, gender identity or disability are taken into consideration. 
We are proud to work in a company where all can succeed and grow their career and while RWS operates in accordance with all local employment laws, if local law enables any form of discrimination this is against RWS company policy and we will adhere to the highest standard.   

Recruitment Agencies: RWS Group PLC does not accept agency resumes.  Please do not forward any unsolicited resumes to any RWS employees.  Any unsolicited resume received will be treated as the property of RWS and Terms & Conditions associated with the use of such resume will be considered null and void.