Job Title: Linguistic Service Manager
Location: Rosario/Córdoba, Argentina / Medellín, Colombia.

About RWS:
RWS Holdings plc is the world’s leading provider of technology-enabled language, content management and intellectual property services. We help our customers to connect with and bring new ideas to people globally by communicating business critical content at scale and enabling the protection and realization of their innovations.
Our vision is to help organizations interact effectively with people anywhere in the world by solving their language, content and market access challenges through our collective global intelligence, deep expertise and smart technology.
Customers include 90 of the globe’s top 100 brands, the top 10 pharmaceutical companies and 18 of the top 20 patent filers worldwide. Our client base spans Europe, Asia Pacific, and North and South America across the technology, pharmaceutical, medical, legal, chemical, automotive, government and telecommunications sectors, which we serve from offices across five continents.
Founded in 1958, RWS is headquartered in the UK and publicly listed on AIM, the London Stock Exchange regulated market (RWS.L).
For further information, please visit: www.rws.com 

RWS Language & Content Technology division: offering the latest innovations in language and content management technology to help enterprises engage with global audiences – across any device. Our language technology enables enterprises to automate and manage the entire content lifecycle. And our web content and structured content management technology supports the creation, translation and delivery of global content at scale – in ways that are efficient, secure and compliant. The combination of our language and content technology – enhanced with state-of-the art Machine Learning – offers the capability to manage the ‘end-to-end’ translation supply chain.

About The Role:
Provide linguistic services to RWS project teams, RWS localization partners and RWS Customers. Define and implement the corporate-wide concept of linguistic quality management, and address linguistic quality issues and concerns.

Responsibilities: 

• Manage a virtual group of RWS freelance QA providers and language experts: identification, qualification, contracting, training, support, evaluation.
• Create/implement corporate linguistic quality management in the appointed field: linguistic quality management concept, linguistic QA methodology and policies.
• Provide expert linguistic support to RWS project teams: translation tools, glossary creation, terminology management, query support, style guide preparation, training for project team members                    
• Provide linguistic support to RWS localization partners: instructions on terminology, style, monitor query and QA management processes, trainings, evaluation, feedback, improvement solutions.                     
• Provide linguistic services for RWS Moravia customers: help design customer-tailored linguistic concepts and strategies, act as the contact point in the communication on linguistic quality, terminology and style, perform customer feedback analysis, suggest improvement solutions.                    
• Perform research on localization/lang-related QA concepts, methodologies, tools, automation; design and implement corporate-wide solutions.                    
• Participate in the test translation/pilot process intended to acquire new accounts.
• Help the Sales and Management teams in RFPs from a linguistic perspective.
• Coordinate the linguistic quality-related aspects of the onboarding process of new clients.                

Requirements:

• Degree in translation.            
• Proved experience in translation and review, knowledge of translation and localization environment.                
• English - professional command of both written and spoken language.
• Second language (optional) - good command of written and spoken language.
• PC Aplications (MS Word / Excel / PPT/ Outlook/ Onenote / Sharepoint): Advanced.    
• CAT tools: Advanced translator/localizer, knowledge of translation environment (CAT Tools: SDL Professional Edition, Trados Studio, MemoQ, Memsource, Idiom World Server, Symfonie, XTM).                
• Knowledge of terminology management and other linguistic tools (advanced).
• Knowledge of analytics tools such as Pivot tables (advanced).
• Communication and collaboration.    
• Focus on quality.        
• Individual responsibility.                
• Openess to change.                
• Team player.                
• Management and organizational skills.            
• Readiness to work under stress, flexibility, problem-resolution skills.

Life at RWS - We work hard together to deliver for our customers; our expertise, professionalism and determination to never let others down drives  us to be passionate and serious about what we do, deliver customer value, yet always adding a human touch  
 
As a company focused on connecting people through language, diversity and inclusion are fundamental to our company culture. RWS is an Equal Opportunities Employer and we are committed in ensuring that all employees work in an environment free from all forms of harassment and discrimination and one that actively promotes teamwork, diversity and trust. All employees have a right to be treated with respect and dignity. RWS operate in a manner for the inclusion of all - any form of discrimination is expressly prohibited. Employees are selected and promoted on merit alone and no other factors whether race, gender, age, religion, marital status, gender identity or disability are taken into consideration. 

We are proud to work in a company where all can succeed and grow their career and while RWS operates in accordance with all local employment laws, if local law enables any form of discrimination this is against RWS company policy and we will adhere to the highest standard.   

Recruitment Agencies: RWS Group PLC does not accept agency resumes.  Please do not forward any unsolicited resumes to any RWS employees.  Any unsolicited resume received will be treated as the property of RWS and Terms & Conditions associated with the use of such resume will be considered null and void.