Task Description



Recovery/Litigation case follow-up
- Collect write-off case including retail, CV & Fleet customers, ensure the collection activities comply with the business policy and manual.

- Identify customers intention and payment ability , analyze the risk level and collection probability for every single case, and take different collection activities.

- Provide case distribution rule suggestion and case follow up instruction.

- Handling litigation cases, monitoring litigation cases progress, working together with external law firm, push litigation sue process, follow litigation execution process, getting recovery from litigation process. 

- Handling cases involved in other lawsuit, communicating and negotiating with the third parties, eg. other court, police, liquidation committee, claiming priority on vehicles, draft corresponding legal document

- Enable to conduct escalation cases and investigation work in a timely manner

- Proactive communication with Early & Late collection, Credit team for related topic.

Outsourcing management
-   Work with external agent on outsourced cases,  study agent/law firm report, and providing proper collection suggestion.

- Monitoring and motivating agent’s performance and activities. according to the target set by department.
- Collecting law firm periodically report and promptly giving feedback on agents’ work quality
Team administration work- Responsible for recovery case distribution/PBOC query/Inbound email handling.

- Collect/File required documentation from customer/collection agent. 

- Recovery report maintenance like recovery data update/ vehicle tracing report.

- Support system/report testing.

- Responsible for EFT allocation in Pega/R3 system

- Responsible for coordination with UAM Team to handle UAM requestor of Recovery team



 
Others
 
 
Support of Manager in other tasks and projects.