Responsibilities:

• Identifying and quantifying player-impacting issues and executing mitigation actions

• Leveraging prior live issues and having the awareness to anticipate and escalate incoming problems

• Live game monitoring - building, maintaining, and drawing actionable insights from product health dashboards

• Live incident management - identifying, escalating, and quantifying critical player-impacting issues and outages

• Live build deployment - publishing and supporting multiple software releases and hotfix deployments per week

• Coordinating between multiple disciplines, teams, and offices to bridge the gap between development and operations

Qualifications:

• Passionate gamer, understands product features well enough to rationalize how the issue impacts a single player, and then quantifying the broader scope of impact.

• Experience with Cloud-based technologies (AWS preferred)

• Working proficiency with scripting languages such as SQL, JavaScript, python, etc.

• Experience with software build and deployment tools such as TeamCity, Electric Commander, Jenkins

• Excellent in-the-moment problem-solving skills and the ability to break large problems into manageable and actionable pieces

• Ability to communicate equally effectively with both technical and non-technical stakeholders at all levels

• Flexible availability - including on-call - and strong time management skills

• Experience working in a NOC / realtime monitoring environment a plus

职责：

• 识别并量化对玩家体验造成不良影响的问题，并采取相应的措施来缓解这些影响

• 管理之前出现过的线上游戏问题，能够有意识地预见并防范新问题的发生

• 线上游戏运营情况的监控

• 线上游戏突发事件的管理 - 识别、提起、量化那些对玩家体验会造成致命影响力的问题及停运事件

• 在线发布 - 支持每周更新的新功能、软件及补丁的在线发布工作

• 与不同的团队及部门合作沟通，协调开发与运营之间的工作

职位要求：

• 对在线游戏充满激情的核心玩家，充分理解游戏产品的特性，能够挖掘出影响玩家体验的各类问题的原因，并量化出该问题造成的影响面

• 有处理云技术（AWS优先）的工作经验

• 能够熟练使用脚本语言进行工作，比如SQL, JavaScript，python等

• 有软件发布工具的使用经验，比如TeamCity, Electric Commander, Jenkins

• 具备突出的实时问题解决能力，并且能够将大型问题细化并逐一击破

• 能够针对技术问题有效地与技术及非技术人员进行沟通，并保证同样的沟通效果

• 具有很强的时间管理能力，并且能够灵活机动地调配自己的工作时间，并能胜任一些需要随时待命的工作

• 具备网络运营中心或实时监控方面工作经验者优先