Who are we?

SDL is the global leader and innovator in language and content management technology and services. We enable companies to create meaningful digital journeys and form important emotional connections with their global customers by powering the creation, translation and delivery of relevant, personalized content to make understanding possible. We are a dynamic, collaborative and globally diverse team, working together to completely transform how the world communicates and connects with one another through content. If you like making an impact, helping others, taking a fresh look at processes and tools, furthering an open an innovative culture and tend to generally look at even the smallest task in the context of how it impacts the overall organization – we should talk!

What is this role?

The Project Manager manages all assigned Life Sciences projects in the most efficient manner possible in order to ensure client retention, satisfaction and ultimately repeat revenue growth. The Project Manager is the primary interface for our customers and manages a variety of project types (such as documentation, software, multimedia projects) with different levels of complexity. This Project Manager must be proactive, be able to handle shifting and changing priorities fast and effectively with strong written and verbal communication skills. The ideal candidate will ensure that project teams understand the scope, complexity and expectations of all assignments, and that the clients are kept fully informed as to the progress and financial status of their projects. Additionally, the Project Manager needs to manage and motivate the extended project team, ensuring actions are clearly delegated and that resource and quality issues are escalated in a timely fashion to departmental managers and the Program Manager. The Project Manager will also support the mentoring and training of assigned Project Coordinators.

Key Responsibilities

• Delivery of projects that meet or exceed client expectations and achieve targeted levels of profitability.
• Analysis of files using translation memory tools.
• Compiling estimates and proposals for new or existing clients.
• Adhering to the sales process and SDL project processes.
• Close financial monitoring and control of projects through budgets, invoicing and change orders to ensure timely and final invoicing.
• Strategic project planning involving best methodologies, processes, and risk assessments.
• Accurate documentation and filing of all project related materials.
• Identification and development of project/process improvement opportunities.
• Provide clear and consistent communication with strong attention to service with Clients, and internal production teams.
• Address any project issues and handle project escalations.
• Monitoring and mentoring of any assigned Project Coordinators.

Performance Criteria

• Account growth.
• Profitability of projects as identified by budgets.
• Client satisfaction levels assessed by feedback.
• Numbers and levels of quality issues.
• Effectiveness in advancing technology solutions.

Skills and Experience
 

• Degree in either Business Administration, Life Sciences, or a related area or equivalent work experience
• 3 to 5 years of localization project management experience, preferably in Life Sciences
• 3 to 5 years of budget management experience
• Extensive localization knowledge involving all aspects – Engineering, DTP, translation, testing and translation tools and methods
• Experience growing accounts
• Excellent written/verbal communication and presentation skills
• Customer service experience
• Proactive
• Strong organizational skills
• Ambitious and with a desire to learn and progress
• Analytical and organized problem solving abilities
• Able to meet deadlines and work under pressure

Benefits:

• Amazing benefits. (Seriously.)
• Infinite training, professional development and personal growth opportunities
• The rare opportunity to impact how organizations communicate globally. There’s a reason we work with 90 of the top 100 brands.
• Smart, engaged co-workers, a culture of innovation and opportunity.
• Great work life balance

SDL is an Equal Opportunity / Affirmative Action Employer.  Qualified applicants will be evaluated for employment without regard to race, color, religion, sex, national origin, veteran, and disability status.  For more information about EEO/AAP legislation please visit http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf. 

Should you require assistance in completing your application, please contact usrecruitment@sdl.com for accommodation.