About The Role:

As part of our global project management team, you will provide a range of language services to a portfolio of customers, working with RWS tools and technologies, and applying industry best practice, to deliver quality projects on time and budget, achieving high levels of customer satisfaction to secure repeat business and drive profitable revenue growth for the group.

You will advise existing customers on appropriate new services and solutions as their needs mature over time, as well as on-board new customers into appropriate solutions to meet their specific requirements, providing support and guidance in particular to customers with no prior experience of working with multi-lingual projects.

Progression opportunities include management roles, leading teams of project managers at both local and remote RWS locations, and senior individual contributor roles, managing complex high-profile customer accounts.

Responsibilities:

• Main point of customer contact, responsible for setting up end-to-end project work flows and managing all new project requests
• Quoting projects accurately to fully reflect the scope of work required & coordinating schedules to meet customers’ preferred deadlines, ensuring key milestones are met
• Briefing internal production teams thoroughly on all project requirements for successful completion of projects delivered to agreed expectations
• Applying RWS tools, technologies and best practice project methodologies to complete all project activities efficiently, cost-effectively, on-time and to a high standard
• Participating in customer status update meetings keeping customers informed of project progress, and contributing to regular business reviews, ensuring all resulting actions are completed effectively and on time
• Delivering high levels of customer satisfaction to secure repeat business
• Achieving target profit margins and good cash flow through accurate and timely invoicing, raising of purchase orders, and completion of project budgets
• Adhering to ISO and quality control processes, including effective and accurate maintenance of project documentation (including version control, project archiving etc.)
• Identifying potential opportunities as well as risks within your customer project base and escalating appropriately for support as required

Requirements:

• Proactive solutions-focused approach
• Customer-centric; able to see things from a customer’s point of view
• Good risk management; able to anticipate and mitigate potential issues
• Strong organisational skills, with the ability to prioritise
• Highly responsive, with good written/verbal communication skills when dealing with both clients and internal project teams
• Collaborative team player
• Ability to keep calm in a fast-paced pressured environment
• Ambitious, with a desire to learn and progress
• Ability to carry out assigned tasks with a high degree of independence and ownership
• Proficiency in other languages desirable, but not necessary

Life at RWS - We work hard together to deliver for our customers; our expertise, professionalism and determination to never let others down drives us to be passionate and serious about what we do, deliver customer value, yet always adding a human touch.

RWS embraces diversity and promotes equal opportunity, we are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. RWS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at RWS are based on business needs, job requirements and individual qualifications, without regard to race, religion, nationality, ethnicity, sex, age, disability or sexual orientation. RWS will not tolerate discrimination based on any of these characteristics.

We are proud to work in a company where all can succeed and grow their career and while RWS operates in accordance with all local employment laws, if local law enables any form of discrimination this is against RWS company policy and we will adhere to the highest standard.

Recruitment Agencies: RWS Group PLC does not accept agency resumes.  Please do not forward any unsolicited resumes to any RWS employees.  Any unsolicited resume received will be treated as the property of RWS and Terms & Conditions associated with the use of such resume will be considered null and void.