Job Title: Program Manager
Location:
About RWS:
RWS Holdings plc is the world’s leading provider of technology-enabled language, content management and intellectual property services. We help our customers to connect with and bring new ideas to people globally by communicating business critical content at scale and enabling the protection and realization of their innovations.
Our vision is to help organizations interact effectively with people anywhere in the world by solving their language, content and market access challenges through our collective global intelligence, deep expertise and smart technology.
Customers include 90 of the globe’s top 100 brands, the top 10 pharmaceutical companies and 18 of the top 20 patent filers worldwide. Our client base spans Europe, Asia Pacific, and North and South America across the technology, pharmaceutical, medical, legal, chemical, automotive, government and telecommunications sectors, which we serve from offices across five continents.
Founded in 1958, RWS is headquartered in the UK and publicly listed on AIM, the London Stock Exchange regulated market (RWS.L).
For further information, please visit: www.rws.com 
 

About The Role:
Manages large, complex and/or highly visible and critical Commercial projects/accounts to implement solutions to clients that result in excellent customer satisfaction, retention, and revenue growth. Applies significant project management, product/solution, and customer relationship expertise to ensure project success and develop business opportunities

Responsibilities:

Operational Excellence – Leads large and complex Commercial projects and accounts and is responsible for the management of revenue targets, profitability targets, project methodology, resourcing and staffing, technology decisions and deliverables. Manages the account by acting as the main point of contact, proactively obtaining customer feedback, constructively addressing issues, understanding customers business needs and buying habits, and uncovering sales opportunities. Develops business opportunities that address current and future client business needs by creating account plans/proposals and involving appropriate team members for new or follow on products/services. 

Delivers Quality, Value, Results – Ensures client satisfaction and achievement of profitability goals by leveraging significant client relationship expertise and project/account management knowledge. Takes a collaborative approach in ensuring the right people are involved and/or informed regarding account. Identifies innovative and/or strategic opportunities to maximize short and long term revenue potential from assigned account. 

Functional Excellence – Creates opportunities to deliver more services and/or technology solutions by leveraging relationship skills and product/services expertise to demonstrate how solutions can address new or changing customer business needs. Is a role model to others and helps to develop customer relationship/selling expertise within the PMO function by coaching and mentoring others and providing thought leadership. 

Relationship Building – Sustains long term customer relationships by demonstrating a deep understanding of the client’s business and generating innovative solutions to meet challenges. Serves as the main point of contact for the project/account and leverages internal teams to provide the best service and outcome to the client. Collaborates with and influences internal groups to ensure projects are effectively staffed and resourced to deliver the best outcome 

Requirements:
* Effective verbal/written communication with clients, suppliers and internal team members
* Proven client facing experience
* Excellent knowledge of all translation processes and support as part of the sales process, analysis of client requirement including management of client test translations
* Excellent planning, organisational and multitasking skills
* Substantial experience in the localisation industry and have a strong expertise other language services
* 6 + years’ experience in a Project/Snr Project Management role
* Accurate and timely creation of project quotes, updating and maintaining the project budget and invoicing
* Educated to Degree Level or equivalent in a media or language related area
* Good Microsoft Office skills
* Highly motivated, with proven problem solving and organisational skills
* Able to work independently
* Flexible and adaptable to be able to work in a variety of roles in a changing environment
* Knowledge of subtitling and a foreign language 
* Expertise in industry-related CAT-tools software 
* Management of the localization of all engineering file types including software, testing and screen-shooting.

Life at RWS - We work hard together to deliver for our customers; our expertise, professionalism and determination to never let others down drives  us to be passionate and serious about what we do, deliver customer value, yet always adding a human touch  
 
As a company focused on connecting people through language, diversity and inclusion are fundamental to our company culture. RWS is an Equal Opportunities Employer and we are committed in ensuring that all employees work in an environment free from all forms of harassment and discrimination and one that actively promotes teamwork, diversity and trust. All employees have a right to be treated with respect and dignity. RWS operate in a manner for the inclusion of all - any form of discrimination is expressly prohibited. Employees are selected and promoted on merit alone and no other factors whether race, gender, age, religion, marital status, gender identity or disability are taken into consideration. 

We are proud to work in a company where all can succeed and grow their career and while RWS operates in accordance with all local employment laws, if local law enables any form of discrimination this is against RWS company policy and we will adhere to the highest standard.   

Recruitment Agencies: RWS Group PLC does not accept agency resumes.  Please do not forward any unsolicited resumes to any RWS employees.  Any unsolicited resume received will be treated as the property of RWS and Terms & Conditions associated with the use of such resume will be considered null and void.