Location Support Representative
National InstrumentsTaibeiUpdate time: August 22,2019
Job Description
The Role
Under Customer Operations, the Location Support team is dynamic, fast-paced and tasked with providing travel management, facilities operations, fleet management, reception, and other administrative services to a broad range of internal and external customers of NI, both locally and in a shared service format.
A Location Support Representative plays an important role to assist the smooth operation of the office. Our support covers a wide range of variety which contributes to the success of the whole NI.
Key Responsibilities
Taipei Reception:
- 9:00AM-6:00PM Reception Duty
- Greet & Meet visitors, visitor log record and notifications
- Respond/redirect to or redirect visitor or staff queries
Contact Center Agent (incoming calls):
- Answer/redirect incoming calls promptly following Standard Guidelines
- Email phone messages and record keeping following Standard Guidelines
Office Environment
- Maintain the tidiness and order of work areas
- Check and ensure supply of consumables (Coffee, tea, sugar, milk, etc.)
- Observe and report facility maintenance issues if any
Mailing & Courier
- Mail collection, courier receiving, sort and notify recipients
- Registered mail: system key-in, coordinate for posting
- Registry recording for all mailing & courier items
Administrative Support
- Employee Benefit: lunch coordination & spending control
- Admin. Record Maintenance: maintain office seating and extension records etc.
- Business Cards: coordinate staff business cards printing
- Vendor Payment Requests: prepare and obtain approvals per Finance guidelines
- Petty Cash: manage reception petty cash
- Event Support: support company-wide events per directed
- Ad Hoc support as required
Cross Department Support and Other Assigned Support Tasks
- As directed by Team Lead per requested
Qualifications
Key Performance Objectives
- Maintain office morale
- Make a good first impression
- Deal with all work in a timely manner.
- Deliver all work to a high quality standard.
- Ensure Office policies and procedures are implemented and applied appropriately, including the Policies and Procedures for Continuous Practice Improvement and Corporate Policy Manuals.
- Meet agreed performance targets and standards.
- Undertake such other duties and special assignments as may be allocated by the Manager.
Qualifications and Skills
- Communication
- Multitasking
- Prioritizing
- Organization
- Technical skills
- Interpersonal skills
- Initiative and problem-solving abilities
- Dependability
Basic Qualifications
- Language: fluent in both Chinese and English
- High school diploma or above
- Basic computer knowledge and appropriate software proficiency, good typing ability
- Should be skillful in Microsoft office package
- Excellent written and vocal communication
Preferred Qualifications
- Experience as a receptionist in a global company
- Understanding of accounting principles
- Experience in Customer Service industry
Primary Location: TW-TW-Taipei
Work Locations: Taiwan - Taipei 12F., No. 216, Sec-2, Dunhua S. Rd. Da-an District Taipei 106
Job: Administrative Services
Business Unit: Operations
Employee Status: Temporary
Job Type: Standard
Job Posting: Jul 1, 2019, 7:54:36 AM
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