The Logistics Associate is responsible for supporting their assigned team with operational tasks within the

TMC Transportation Management System, general account maintenance and any additional structured

work assignments required. This person is accountable for completing all assigned tasks with accuracy and

timeliness. The Logistics Associate is expected to handle any internal or external communication with

professionalism and courtesy.

Responsibilities:

1.Ensures Transportation arrangements are made for shipments by the following:

• Provide timely and professional written and verbal responses to customer requests
• Book transportation loads in the Transportation Management System
• Monitor team mailboxes
• Resolve simple exceptions to any pre-defined processes
• Schedule delivery appointments with receivers
• Make any necessary changes as requested by the customer within the Transportation Management System
• Manual build and create new Transportation loads within the Transportation Management System

2.Run, format, or distribute any reports to the appropriate internal or external parties

3.Contribute to projects that utilize the TMC project-based delivery model

Qualification and Requirements:

• University degree required
• At least one year experience in a customer service, operations or logistics environment preferred
• Must exemplify TMC's core values
• Detail oriented
• Able to work in a fast-paced and dynamic environment
• Friendly and articulate phone demeanor
• Strong verbal and written communication skills; some TMC accounts may require these skills in English or another language
• Ability to problem solve quickly and accurately
• Ability to prioritize and handle a variety of tasks
• Demonstrated experience in Microsoft Office Suite
• Excel experience preferred
• Ability to work flexible schedule on occasion, including overtime hours when requested

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