Do you want to help create the future of healthcare? Our name, Siemens Healthineers, was selected to honour our people who dedicate their energy and passion to this cause. It reflects their pioneering spirit combined with our long history of engineering in the ever-evolving healthcare industry.

We offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone in order to grow personally and professionally. Sound interesting?

We have an exciting opportunity available for a motivated, responsible, and experienced Logistics & Service Operator to join our team based in Auckland.

The Logistics & Service Coordinator reports to the General Manager, NZ and the primary function will be to plan and coordinate activities for the service operations and delivery in New Zealand including service coordination and logistics tasks.

Your mission and responsibilities:

• Utilising Siemens Business Conduct guidelines, follow call policies ,fulfilment procedures to log, update, fulfil and close customer requests within our Service Management System(s).
• Escalate customer complaints to Service Manager or General Management as appropriate.
• Effectively evaluate inbound transactions to ensure accurate assessment and best resolution, for each situation, is provided to the Customer.
• Proactive planning and management of planned tasks for field-based staff.
• Make outbound calls to inform Field Service Technicians of work schedules and to keep Customers informed of work order progress.
• Collaborate with our warehousing and logistics partners to ensure efficient and effective delivery of spare parts and consumables into and around New Zealand
• Provide a limited help desk facility to deliver immediate assistance to Customer enquiries / faults based on training, reference notes and tools.
• Use relationship management skills to effectively liaise with Customers, Support  Engineers, Field Service Technicians, Sub-Contractors, other Service Coordinators, other Siemens Departments and Third-Party Suppliers.

The successful candidate will possess the following:

The successful candidate will have previous experience in a customer service or logistics role, with a strong focus on providing efficient courses of action to ensure customer satisfaction.  You will have strong analytical skills, with experience using SAP advantageous.  Your excellent interpersonal skills and ability to work well in a team environment will ensure your success in this role.

You must be able to provide evidence of your eligibility to work in New Zealand.

In order to push the boundaries in our exciting and challenging industry, our shared sense of common purpose guides our decisions and day-to-day work. We work in a flexible and dynamic environment that allows for our own priorities. And while we respect each other’s individuality, we are proud of the high level of team spirit we share.

If you want to join us in transforming the way healthcare is delivered, get in touch with us today.

Applications close 2 April 2021 or sooner should sufficient applications be received. 

Being part of our team:

Siemens Healthineers is a leading global medical technology company. 50,000 dedicated colleagues in over 70 countries are driven to shape the future of healthcare. An estimated 5 million patients across the globe benefit every day from our innovative technologies and services in the areas of diagnostic and therapeutic imaging, laboratory diagnostics and molecular medicine, as well as digital health and enterprise services.

Curious about our culture?