Loyalty and Enrollment Supervisor

Ensure all staff offers outstanding service to the guests & ensure the front office staff follows Fairmont Hotels & Resorts standards. Provide training, direction & leadership to the Front Desk staff.

What's in it for you:

• Employee discounts at the Fairmont Scottsdale Princess, local companies and Accor worldwide for you and your family
• Free meals at our on-Site employee cafeteria
• Learning programs through our Academies designed to sharpen your skills
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
• Great Medical and Dental benefits, 401K, Direct Deposit etc.
• Career development opportunities within the Fairmont Scottsdale Princess in addition to national promotion opportunities. The sky is the limit!

What you'll be doing:

Reporting to the Director of Front Office, responsibilities and essential job functions include but are not limited to the following:

• Consistently offers professional, engaging and friendly service
• Ensure that all Front Office colleagues are familiar with the ALL Loyalty Program, Staytus and EDED
• Run ACDC Arrival Reports Daily to ensure loyalty number and benefits are prepared for arrival
• Credit members their eligible points from their stay via Operations Report, Member Stay Detailed and Rejected Operations Report
• Pre-arrival emails using Constant Contact and promoting ALL Enrollment and Earth Day Every Day
• Create competition amongst employees for enrollments and owning the incentive plans
• Reporting on status of enrollment programs
• Owning and maintaining the Staytus App
• Promoting ALL and EDED during check in process
• Establishes a rapport with guests and maintains good customer relationship. Works in full cooperation with other departments to make sure the guest is of the utmost priority
• Communicate and liaise effectively with other leaders in the department and hotel
• Achieves and creates an environment that allows colleagues to achieve job fulfillment and clear growth path for career development with Fairmont Hotels and Resorts
• Execute all tasks related to financial activities adhering to the laid down policy and procedures and ensuring accuracy in maintaining the records
• Maximize our brand by promoting our up sell programs

Your skills and experience include:

• Previous experience is an asset
• Excellent team leading skills and team management skills
• Fluent and confident in English, additional National and International language is an asset
• Excellent written and verbal communication, interpersonal and leadership qualities
• Strong guest service orientation and training skills background preferred
• Maintains professional and pleasant body language at all times
• Degree or diploma (preferred in Hospitality and/or Tourism Management)

Physical Aspects of Position (include but are not limited to):

• Constant standing and walking throughout shift

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS