Requirements

• Degree holder with 8-10 years of business experience as a Programme PMO, Business Manager or a Senior PMO; digital experience/e-service a plus
• Possess customer experience / UX mindset with experience in designing customer journey
• Good commercial awareness and business sense with an entrepreneurial mindset
• Solid experience in project management with proven track records
• Experience in managing internal IT teams and external vendors
• Demonstrate ability in process improvement (e.g. Lean six sigma an added advantage)
• Excellent inter-personal, communication, negotiation and problem-solving skills
• Good team player and positive individual contributor

Responsibilities

• Define and implement the roadmap and new initiatives of customer journey development including marketing campaign management
• Responsible for digital customer journey ecosystem deployment with both internal parties such as marketing, IT and operations as well as external business partners and vendors
• Act as a project lead to develop the project management plan and drive the execution of the customer journey management initiatives, including progress tracking and UAT
• Recommend the priority of the execution plan according to the strategic directions
• Work closely with IT team and external vendors on development, deployment and to coordinate on technical issue management/resolutions
• Ensure timely delivery of projects within budget and quality standards

Good remuneration and attractive fringe benefits will be offered to the successful applicant. Interested parties please apply with full resume, present and expected salary, available date by e-mail by clicking Apply Nowor by completing the online application form which is available at www.shkp.com (Please mark the reference on the application letter).

We are an equal opportunity employer and welcome applications from all qualified candidates. All personal data collected will be used for recruitment purpose only. Applicants not hearing from us within 3 months may consider their applications unsuccessful. All personal data collected will be destroyed within 24 months.