Bring your career aspirations to life with AIA!

• Provide guidance based on best practices/ industry trends to resolve incidents/ implement changes
• Provide in-depth functional advice and attend to diagnosis/ investigation/ troubleshooting of complex incidents and change requests
• Posses in-depth functional knowledge from business viewpoint and technical knowledge from system viewpoint
• Provide coaching to functional team members to upskill functional capabilities
• Ensure solutions are consistent with regional template and ensure regional solution architecture team is aligned

• Attending to incidents & change requests

• Prepare documentation

• Implement changes

• Provide advice to working-level team to resolve complex incidents and change request

• Provide guidance based on best practices to efficiently implement incident fixes and change requests

• Perform post deployment validation

• Support end users in system usage and assist in raising overall SAP proficiency in the end user base and act as an SAP ambassador

• Support regional roll-out projects with SAP focus across the region

• Identify process enhancement and innovation

• Ensure successful system and process integration

• Delivery of system and businaess process training for PCR’s

• Upgrade of business process and training documentation

• Solution Manager usage for COE processes

Job Requirements :

Education

• University / College graduate in IT or other relevant discipline

Experience

• 8 to 10 years of relevant experience in regional solution/system support with SAP focus across the ASPAC region

• Having experience in managing at least 3 or more consultants in Projects or Support Environment.

Certifications/licenses

• Relevant SAP certification.

Special skills

• Strong knowledge in accounting systems (SAP)
• FAM/Treasury background and knowledge to manage communication with large Investment Operation user base
• SLA familiarity and performance driven work culture
• Good communication & presentation skills
• Good problem solving and analytical skills
• A strong team player and posses leadership qualities with positive attitude
• Have additional language skill in addition to English and Malay such as Korean, Thai  or Mandarin or Cantonese is an added advantage.

Build a career with us as we help our customers and the community live healthier, longer, better lives.

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