Do you want to join us in helping to fight the world’s most threatening diseases and enabling access to care for more people around the world? At Siemens Healthineers, we pioneer breakthroughs in healthcare. For everyone. Everywhere. We offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone in order to grow personally and professionally. Sound interesting? Then come and join our global team as MAX Magnet Technical Support Technician 3 (TST3) – to support the Remote Services Center. Our global team: We are a team of 66,000 highly dedicated employees across more than 70 countries passionately pushing the boundaries of what’s possible in healthcare to help improve people’s lives around the world. As a leader in the industry, we aspire to create better outcomes and experiences for patients no matter where they live or what health issues they are facing. Our portfolio, spanning from in-vitro and in-vivo diagnostics to image-guided therapy and innovative cancer care, is crucial for clinical decision-making and treatment pathways. Our culture: We are part of an incredible community of scientists, clinicians, developers, researchers, professionals, and skilled specialists pushing the boundaries of what’s possible, to improve people’s lives around the world. We embrace a culture of inclusivity in which the power and potential of every individual can be unleashed. We spark ideas that lead to positive impact and continued success. Check our Careers Site at https://www.siemens-healthineers.com/en-us/careers. This is a role well suited to an ambitious professional, looking for the next step in their career. As a MAX Magnet Technical Support Technician 3 (TST3) –, you will be responsible for Providing technical support to customers or CSEs for Magnet systems manufactured by Siemens Healthineers, triaging the call through remote diagnosis and/or remote repair using Help Lightning or other tools provided by the company Creating notifications for incoming CSE/Customer calls, utilizing real time task management for documentation of work performed and recommended action plan Monitoring Magnet Cooling parameters using SRS or other available tools and reviewing systems with high liquid Helium boil-off rate to identify the root cause and provide recommendations to resolve it Initiating escalation process for critical issues Carefully documenting each step and action taken toward a solution to ensure compliance of processes and providing retrospective analysis of the escalation, submitting potential complaints as appropriate Performing on-site repair of customer equipment when necessary Providing detailed explanations and presentations of outcomes to internal and external stakeholders when necessary Working on-call/stand-by or travel out of the assigned area as scheduled by the Operations Manager to meet obligations of customer contracts and to respond to emergencies Working in cross-functional teams and participate in quality reviews of service activity Collaboring with the factory and product support to improve serviceability and documentation Participating in trainings and workshops Working various shifts, support standby and weekend rotations Required skills to have for the success of this role Bachelor’s Degree or equivalent experience required Minimum of 5-8 years of experience in working with Siemens Magnet Cooling systems, cryogen handling and coldhead exchanges Willing to travel up to 30% both domestic and international 8 - 10 years of experience working in medical imaging industry preferred Factory trained in Magnet Service – Advanced training including magnet de-icing, cold head replacement, Magnet cooldown and shim calculation preferred Experience in using analytical tools such as Excel/PowerPoint to develop reports preferred Siemens Healthineers has recently announced the next steps in our continued commitment to prioritize colleague health, comply with customer/business partner requirements, and help preserve our business continuity. Going forward, please be aware that Siemens Healthineers requires full COVID-19 vaccination for all new hires by their start date, except where prohibited by state law. Accommodations may be requested for certain medical or religious reasons. If you choose to submit an accommodation request it should be submitted within 3 business days of receiving a verbal offer. Details on how to submit approval will be provided by your recruiter. An accommodation approval must be confirmed prior to your start date. A start date cannot be confirmed until the accommodation has been reviewed. An accommodation is based on your role. If you are a currently a Siemens Healthineers employee with an existing approved accommodation, it will need to be re-evaluated prior to starting a new role. At Siemens Healthineers, we value those who dedicate their energy and passion to a greater cause. Our people make us unique as an employer in the med-tech industry. What unites and motivates our global team is the inspiration of our common purpose: To innovate for healthcare, building on our remarkable legacy of pioneering ideas that translate into even better healthcare products and services. We recognize that taking ownership of our work allows both us and the company to grow. We offer you a flexible and dynamic environment and the space to move beyond your comfort zone to grow both personally and professionally. If you want to join us in transforming the way healthcare is delivered, visit our career site at https://usa.healthcare.siemens.com/careers. If you wish to find out more about the specific before applying, please visit: https://usa.healthcare.siemens.com/about. As an equal-opportunity employer we are happy to consider applications from individuals with disabilities. #LI-EZ1 Organization: Siemens Healthineers Company: Siemens Medical Solutions USA, Inc. Experience Level: Experienced Professional Job Type: Full-time Equal Employment Opportunity Statement Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law. EEO is the Law Applicants and employees are protected under Federal law from discrimination. To learn more, Click here. 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