Description:


Write-off process
- Align with Manager about the Write off plan in the beginning of month.
- Submit and complete the write-off procedures in time and within budget.
- Deliver write-off report to Accounting monthly.
- Summarize the write-off comments.

Delinquency case Collection
- Calling early delinquent customers (including retail, CV & Fleet customers) from early stage
- Identify risk and follow up phone call collection activities to be in line with working process and standard through various collection measures.
- Curing delinquent accounts in early stage and escalate to supervisor
- Enable to conduct escalation cases and investigation work in a timely manner
- Approach customers in professional and good manner

Other :
Conduct other tasks as required by your supervisor to support achievement of the company’s business objectives.