* Japanese Residence only*

Who we are
Mercedes-Benz Finance offers a comprehensive range of automobile-related financial services. The products extend from leasing, retail financing, and dealer financing to commercial fleet management, insurance solutions, banking services, and innovative mobility services.

All of these offers help customers make their automotive dreams come true, support the Daimler Group’s vehicle sales, and promote customer and dealer loyalty to the brand. On average, Daimler Financial Services finances or leases four out of ten Daimler vehicles worldwide.


Job Description
The Support Specialist is an expert on our Financial Services Digital Solutions and Applications. The incumbent supports our business through training, process consulting and monitoring of the systems and is capable to handle change requests in both a Waterfall and Agile manner. The Support Specialist has an understanding of the full Financial Services IT Landscape and the business process flow and knows when to consult team members to check if other IT solutions may be impacted by changes. An understanding of the IT Infrastructure services is essential when it comes to major incidents. The Support Specialist is expected to be involved in the resolution processes, finding the root cause and the prevention activities.

The development of the Financial Services Digital Solutions and Applications is done by external service providers, as such the Support Specialist is a strong communicator who pro-actively clarifies, thinks out of the box and is able to challenge the status quo. Having the ability to provide hands-on support and being a strong team player are critical success factors.

The Support Specialist reports to the Solution Architect. In the day to day activities the incumbent is assisted by an off shore development team, a Japan Helpdesk, a Regional Service Delivery Centre and/or Regional Digital Solution Centre.

1. Project / Change Management
- Manage IT projects and changes applying agile methods.
- Communicate and manage the expectation from each stakeholder.
- Report the project and change by using Daimler Standard System.
- Lead project members, vendors and supporters to accomplish the project goal in each of following project phases.
I. Project Initiation
II. Requirement Analysis
III. Development
IV. User Acceptance Test
V. Go Live Planning and Execution
VI. Data Migration
VII. Hand over to operation

2. Coordinate with infrastructure and network services providers
- Coordinate deployment, monitoring and administration of services.
- Enforce prevention measure and resolve errors.
- Track the status of major incidents and drive resolution.
Analyze root cause of critical incidents, then define and implement the fix together with responsible vendor.

3. Demand Management & Solution Design
- Research future business demand and IT trend to prepare the best fit solution for Financial Services business domain.
- Design IT solutions based on the business demand and align with Daimler Standard requirements.
- Support to establish, communicate, and decision making process of implementation.

4. IT Strategy & Planning
- Support to prepare and deliver input for the strategic mid-term IT plan in collaboration and in line with the business strategic objectives, the IT mission, and the application landscape vision.
- Finalize strategic plan together with supervisor, and breakdown into yearly based one with budget planning.

5. Sourcing & Supplier Management
- Evaluate the performance of suppliers together with supervisor.
Manage suppliers to achieve a good performance in the low cost in accordance with sourcing strategy according to the supervisor’s instruction