Task Description
Conduct Daily Retail Operations with High Correctness and High Efficiency
- Provide the mortgage/de-mortgage supporting document to dealers and vendors per their requests;
- Maintain the mortgage/de-mortgage document templates by city level and update according to changes;
- Manage the special cases raised by dealers, ensure the response on time;
- Escalate the special cases and provide the proposals if necessary;
- Approval of incoming retail credit leasing applications with defined retail credit standards ensuring the credit quality & approve ratios;
- Carry out credit application assessments according to defined process & timeline requirements
Communications with external parties
- Communicate with dealers for the document request needs further confirmation;
- Provide excellent services to dealers/MBLC field staff by quick and professional handling of collateral document management;
- Provide professional communications to other departments and vendors, provide/obtain required information.to/from them.
Conduct Process update and IT System operation
- Update SOPs as instructed by supervisor;
- Support testing as instructed by supervisor;
Others
- Conduct other tasks assigned by supervisor to provide support on time;
- Support the related projects to provide a quick and accurate response.