Task Description
1. Handling e scalation/Complaint tasks from customers/dealers/prospect customers etc. through customer service call centre and COS system, together with enquiry handling, outbound call back etc; Proactively communication with both internal and external teams such as Legal/PR/COM to secure company brand and image;
2. Conduct various outbound tasks related with Refund/ Product Campaign/Credit Risk/CRM/ Customer Survey, etc., and in terms of task assignment, implementation monitoring, feedback gathering and risk escalation;
3. Conduct back office supporting tasks such as reporting & analysis; payment relocation, invoicing, legal documents transfer; repayment schedule preparation etc;
4. Participanting on cross team coorprating tasks/projects, responsible for internal Process maintaining/Enhancing, supporting on production environment testing;
5. Summarize the similarity of escalation and complaint tasks as business growth, seeking opportunity to enhance ES ratio and complaint resolution;
6. Conduct other tasks as required by supervisor to support achievement of the company’s business objectives.