Linguistic Services Manager

Czech Republic, Poland, Hungary
 

About the role: 

In this your you will be part of a team that is fully dedicated to interesting global client. You will work together with your colleagues and the production teams around the world, to apply, define and implement new and current language quality management processes in order to ensure our deliverables are in line with the client’s expectations. You will also support and communicate with translators working with endangered languages around the world. 

Responsibilities:

• Implement a quality strategy for each Machine Learning task, including a QA workflow and tracking quality KPIs where relevant
• Acts as an SME for Machine Learning services, develop new opportunities and monitor industry trends
• Research background for new Machine LearninImplement a quality strategy for each Machine Learning task, including a QA workflow and tracking quality KPIs where relevant
• Acts as an SME for Machine Learning services, develop new opportunities and monitor industry trends
• Research background for new Machine Learning tasks, drafts resource profiles, testing, and training strategies, and reference materials for ML tasks
• Set up quality improvement plans for struggling vendors
• Report to the client on quality delivered and on action plans to improve problem areas. Resolve client questions and escalations about quality delivered.
• Identify needs for automation and other help from tech teams tasks, drafts resource profiles, testing, and training strategies, and reference materials for ML tasks
• Set up quality improvement plans for struggling vendors
• Report to the client on quality delivered and on action plans to improve problem areas. Resolve client questions and escalations about quality delivered.
  Identify needs for automation and other help from tech teams

Requirements:

• Proficient written and spoken English (C1 level necessary)
• Experience with creating training materials (especially e-learning)
• Experience with giving trainings (in person, on-call, in English for non-native speakers of English)
• Independent, proactive, comfortable with making decisions on their own
• Comfortable with multitasking / changing focus and priorities in short notice, good in stress management
• Good at vendor communication and providing comprehensible feedback

Nice to have: 

• Experience with setting up quality processes in data labeling, machine learning, and similar processes, not necessarily linguistic quality processes
• Advanced computer skills, e.g. spreadsheets, presentations, audio/video- or photo-editing programs, e-learning platforms
• Education or coaching degree or relevant experience
• Experience with leading teams (including freelancers or during free-time activities) 
• Experience in dealing with external vendors and/or clients in difficult situations
• Working knowledge of other languages is a plus (esp. Japanese, Hindi, Spanish, German, French)

Perks of working with us:

• An exciting company—we work with some of the most innovative brands in the world, and our employees are true professionals with unique skills
• A great team of people who are fair, open-minded, and friendly—and always ready to support you as much as possible – including your future manager
• Chance to put your ideas into practice and engage with hundreds of employees globally. Our company has an environment where you can approach people as well as our management directly and see the real impact of your work – your tasks will be demanding but we will make sure your voice and opinions are heard. We will need you and your activities to have a real impact
• International, English-speaking environment and pleasant offices in the center of Brno
• Interesting challenges, training, and other internal opportunities to support your growth
• Fair compensation, bonuses, and a comprehensive benefits package

Life at RWS:
We work hard together to deliver for our customers; our expertise, professionalism and determination to never let others down drives  us to be passionate and serious about what we do, deliver customer value, yet always adding a human touch  
As a company focused on connecting people through language, diversity and inclusion are fundamental to our company culture. RWS is an Equal Opportunities Employer and we are committed in ensuring that all employees work in an environment free from all forms of harassment and discrimination and one that actively promotes teamwork, diversity and trust. All employees have a right to be treated with respect and dignity. RWS operate in a manner for the inclusion of all - any form of discrimination is expressly prohibited. Employees are selected and promoted on merit alone and no other factors whether race, gender, age, religion, marital status, gender identity or disability are taken into consideration. 
We are proud to work in a company where all can succeed and grow their career and while RWS operates in accordance with all local employment laws, if local law enables any form of discrimination this is against RWS company policy and we will adhere to the highest standard.   

Recruitment Agencies: RWS Group PLC does not accept agency resumes.  Please do not forward any unsolicited resumes to any RWS employees.  Any unsolicited resume received will be treated as the property of RWS and Terms & Conditions associated with the use of such resume will be considered null and void.