Scope of Position

It is the mission and intent of this position that the incumbent will take full responsibility for all aspects of the front office operations. Be pro-active, creative and results driven. The Assistant Front Office Manager is responsible for the day to day Front Office operational requirements. In the absence of the Front Office Manager, this position provides direction and leadership to the Front Office team to maximize revenue opportunities and guest satisfaction levels to the standards set by the Group. Assistant Front Office Manager works very closely with the Housekeeping Management team as well as the Executive Apartment Management team to ensure successful delivery of Mandarin Oriental’s exceptional service to our guest and successful Rooms operation.

Requirements

职责范围

前厅副经理全面负责前厅部运营的各个方面。要积极主动，有创造性，有目标。前厅副经理主要负责全面管理整个酒店的前厅运营。在前厅经理不在时，给前厅部的员工团队提供方向和领导，以最大的盈利机会和客人满意程度为标准来建立团队。前厅副经理在工作中与客房部管理团队，行政公寓管理团队合作，为宾客提供文华东方卓越的服务。

职位要求