Responsibilities:

• Handle all inbound and outbound calls and email (no cross selling is needed)
• Handle customer enquiries and complaints in relation to Pension Business
• Maintain good relationship with customers by providing customer service in professional manner
• Maintain and update call agent system
• Provide clerical and administration support to the team (including data input and filing, etc.)
  
  

Requirements:

• Form 7 or above
• 1 year experience gained in customer service / hotline service
• Passed in MPF License Exam is an advantage
• Excellent telephone manner with mature and pleasant attributes
• Good problem-solving, customer oriented and communication skills
• Proficient in PC applications including Excel, Word and Chinese Word Processing
• Good command of both written and spoken English and Chinese
  
  

Working Location: Tin Hau

Interested applicants, please click 'APPLY NOW' or WhatsApp 9735 6530 for more details.