Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 305 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

Responsibilities:

• Support the maturing and implementation of the Outsourcing Framework and champion its adoption through effective communication with all levels within the organisation

• Collaborate with internal stakeholders across all Functional Areas to monitor group and third-party outsourced service provider relationships, driving resolution and timely closure of non-performance issues against agreed Service Level Agreements (SLAs).

• Present timely status updates to senior management

• Analyse and rationalise complex data sets to provide critical insights to senior leaders and PayPal Boards on the health of the Affiliate Services Program

• Operationalise Affiliate Services processes for newly licensed/regulated entities globally concerning Outsourcing obligations

• Support the Accountability Model Reporting process for Global Entity Management

• Support the preparation of the quarterly Affiliate Services updates to the PayPal Boards

• Keep abreast of all regulatory changes impacting the Affiliate Services framework/obligations (new and evolving regulations) and internal policy changes

• Support regulatory and internal audit inspections

• Ensure all Affiliate Services documentation meets regulatory and policy requirements and drive digitisation efforts

• Assist in contract review processes related to intercompany and third-party outsourcing agreements

• Support key stakeholder in PayPal entities receiving services and assist with the collation and reporting of any data, queries or remediation efforts relating to the services provided

• Drive continuous improvement in the monitoring processes required to meet business or regulatory needs

• Maintain outsourcing chain documentation and central repository of agreements

• Support the Affiliate Services Quality Assurance program

• Foster a close working relationship with Global Functional Areas, Legal, Compliance, Tax and Transfer Pricing

• Undertake ad-hoc projects as assigned, such as framework and operational improvements, strengthening of internal controls, streamlining reports and processes

Experience & Skills:

• Four years + experience required, ideally experience in areas such as regulatory projects (gap assessments, planning and implementation)

• Excellent project management skills and experience in business administration or business law

• Strong subject matter knowledge across multiple PayPal functional areas/disciplines highly beneficial

• Credit product/process experience would also be an advantage

Key Competences:

• Excellent analytical and project management skills, with an ability to communicate complexity in a simple and clear manner

• Integrity and high personal and professional standards

• Demonstrated ability to build and maintain relationships with key stakeholders, including strengths in influencing, conflict management, and negotiation

• Ability to take ownership of outcomes and the ability to work with diverse teams to confront issues and drive performance

• Skilled at identifying and recommending cost-effective solutions and organised resource allocation

• Ability to use initiative and be proactive in addressing and resolving issues

• Demonstrated ability to learn and adapt quickly

This role will provide an opportunity to work closely with key business stakeholders:

• Functional and Regional Risk and Compliance Communities

• Global Entity Management leadership

• Audit, Legal, Tax, Transfer Pricing

• Key stakeholders across all Global Functional Area groups including leadership

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.