Bring your career aspirations to life with AIA!

Responsible for determining the validity and authorising settlement of insurance claims

Roles and Responsibilities:

• Assess and settle insurance claims arising from policies in force
•  Make recommendations and guidelines to insurance claims
•  Liaise with solicitors and other third parties during investigation and negotiation to seek guidance on the course of action that serves the best interest of AIA 
•  Process all insurance claims documents timely
• Answer inquires relating to claims processing
• Delegating responsibilities and supervising business operations
• Hiring, training, motivating and coaching employees as they provide attentive, efficient service to customers, assessing employee performance and providing helpful feedback and training opportunities.
• Resolving conflicts or complaints from customers and employees.
• Monitoring day to day operations and ensuring it is properly provisioned and staffed.
• Analyzing information and processes and developing more effective or efficient processes and strategies.
• Establishing and achieving business objectives.
• Generating reports and presenting information to upper-level managers or other parties.

Minimum Job Requirements:

• Bachelor Degree in the Business or Medical field
• Insurance Industry experience
• At least 5 years or more of experience in a People Manager position
• Technical Skills: MS Office Suite, Business Process Improvement Skills
• Certifications / Licenses: LOMA is a plus

Build a career with us as we help our customers and the community live healthier, longer, better lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.