With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

The Manager - Credit supports the overall strategic management of the credit section by establishing effective working relationships with colleagues, in particular the Director of Business Development, Director of Sales, Revenue Manager, Director of Banquet & Conference Sales and Accounts Receivable team. He / she will convert the entire hotel’s revenue into collected cash within the shortest agreed timescale through managing the credit control in a diligent and professional way.

What will I be doing?

As the Manager - Credit, you will be responsible for performing the following tasks to the highest standards:

• Conduct credit investigations so that an intelligent informed decision of customers’ credit worthiness, character and ability to pay may be ascertained to justify extension of credit.

• Ensure the collection of accounts receivable is kept current and follow up closely on over-aged accounts.

• Maintain good relations with hotel customers including but not limited to wholesalers, corporate clients, hotel guests, travel agents, tour operators, function organisers, airlines, government, etc.

• Review supporting documents and verify the accuracy of the balance of receivables.

• According to the aging of the timely provision for bad debts, only in the full recovery of arrears still not received, in accordance with the Hilton approval process before the approval of the cancellation of non-recovery account.

• Immediately report any unfavourable information received on a customer’s credit standing so that appropriate action may be taken.

• Report directly to the General Manager and / or Director of Finance on all matters affecting credit and collection.

• Ensure that all credit application forms are approved and updated annually.

• Supervise the activities of the credit staff in order to achieve an efficient and effective performance of each individual’s duties and responsibilities.

• Maintain the latest credit policy and ensure that this policy is strictly adhered to and implemented.

• Work closely with the Accounts Receivable Supervisor and/ or Clerk to follow up on overdue accounts.

• Ensure that all collection calls have been made on a timely basis, documented in writing and followed up on a monthly basis.

• Schedule credit meetings at least once a month.

• Ensure that the number of debtor days outstanding is within the acceptable range as stipulated in the policies and procedures manual.

• Prepare all supporting documentation for monthly allowances and monthly journal vouchers relating to the receivables ledger.

• Ensure timely and accurate entry of all credits to the various accounts.

• Ensure monthly closing / processes are completed in a timely and accurate manner and that the vouchers are booked into the correct account.

• Pro-actively follow up on any outstanding accounts to ensure the hotel is protected from loss.

• Prepare all necessary reports pertaining to accounts receivable.

• Alert sister hotels on bad debt accounts to prevent losses that may be incurred in the sister hotels.

• Process and control all sundry payments made by credit card.

• Maintain an adequate and up to date filing system.

我的具体职责是什么 ?

作为信贷经理，您将应以最高标准完成以下任务:

• ·进行信用调查，根据顾客信用度，特性和支付能力做出信用给予的决定；
• ·确保收取的应收帐款是当前的，密切追踪超龄应收款项；
• ·与酒店顾客维持良好关系，这些顾客包括并不限于批发商，企业客户，酒店客人，旅行社，旅游经营商，会议组织者，航空公司，政府部门等；
• ·审查支持文件，核实应收余额的准确性；
• ·根据账龄及时计提坏账准备，只有在全面地追讨拖欠款项后仍无收到的，按照希尔顿批准流程批准后才能注销不可回收的账户；
• ·应立刻报告影响顾客信贷的不良信息，以采取合理的行动；
• ·向总经理和/或财务总监直接报告所有影响信贷和收款的事宜；
• ·确认所有信贷申请表格每年被批准并更新；
• ·管理信贷工作人员的活，以确保每个人有效的工作业绩；
• ·保持最新的信贷政策，并确认此政策被严格遵守和执行；
• ·与应收帐款主管和/或文员密切合作，跟进逾期账户；
• ·确保所有催款电话及时打出，书面记录，并每月跟进；
• ·准备有关部门应收帐户的所有必要报告，安排至少每月一次的信贷会议；
• ·确认债务人未偿还天数在政策和程序可以接受的范围内；
• ·确保月末关账及时准确地完成，确保凭证计入正确帐户；
• ·准备所有关于应收帐目的每月扣减和每月凭证的支持文件；
• ·及时并有效地处理所有客户疑问，使用防止措施,而不是补救措施；
• ·积极主动跟进所有拖欠账户以防止酒店的损失；
• ·提醒姊妹酒店坏账客户名单，避免其他酒店遭受损失；
• ·处理和控制各类信用卡付款。

What are we looking for?

A Manager - Credit serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• University preferred Commerce degree in Accounting & Management.

• Finance / Accounting major and certified, e.g. ACCA / CPA.

• At least 3 years of working experience in the hotel industry or higher in other hospitality industries.

• Previous experience in a managerial operational accounting role.

• Fluent in written and spoken English to meet business needs.

• Good relationship with the local bank and government agencies.

• Good communication and interpersonal skills.

• Proficient in Microsoft Office applications.

• Possess system skills in OnQ, Check SCM, SUN, OPERA / OnQ PMS, MICROS, HRLINK.

我们寻找什么样的人才 ?

若要成功地应聘这一职位，您的态度、行为、技能和价值观应符合下列标准:

• ·大学会计和管理方面的学位
• 财务及相关专业和证书
• ·至少三年在酒店行业或其他服务行业更高职位的工作经验。
• ·有财务管理经验
• ·英文书写及口语流利
• ·与本地银行及政府机关保持良好关系
• ·掌握良好的沟通技巧
• ·基本掌握计算机技能
• 系统操作技能：OnQ, Check SCM, SUN, OPERA/ OnQ PMS, MICROS, HRLINK

Job: Finance

Title: Manager - Credit 信贷经理

Location: null

Requisition ID: HOT0AED0

EOE/AA/Disabled/Veterans