Bring your career aspirations to life with AIA!

1. Overseeing admin team
2. Process and settle contestable/incontestable major claim within TAT.
3. Ensure reminders are done monthly with close file review.
4. Actively participate in projects / initiative for continuous process improvement.

Processing

• Overseeing Admin Team to achieve better customer experience by ensuring department meet target service promise from branch received date to completion date for core functional areas.

• Process and settle contestable major claim within TAT and in compliance with procedure and guidelines

• Ensure Reminders on outstanding cases are done on monthly basis with close file review and documents/information are attended promptly upon request by Legal / Reinsurers and etc

• Ensure MDRT TAT is processed within 2 working days or in accordance to the agreed TAT.

• Pending management – to review pending cases every month and reduce pend ratio on the agreed goal set.

• OPAT savings – To monitor on the close file review and ensure timely provision reversal.

• To attend to OFS / BNM / lawyer cases within the timeline.

Productivity

• Meeting claims productivity and benchmark within authority limit, with high expectations and accuracy.

  Enquiry

• Attend to enquiries / emails promptly and satisfactory.

Other Functions

• Suspense management – suspense is cleared within 3 days.
• Prepare and review SOP.
• Prepare daily performance report.
• Prepare weekly forecast report.

• Monthly audit and error report.
• Review and attend meeting on New Products.
• Attend meeting on all system related issue (enhancement, gap analysis, Day 2 items) pertaining to major claim.
• Roadshow / clinic review.

Assist Section Head /HOD from time to time.

Provide training to team members on living and contestable claim.

Actively participate in projects / initiative for continuous process improvement.

Perform other responsibilities and duties periodically assigned by supervisor in order to meet operational and/or other requirements.

Build a career with us as we help our customers and the community live healthier, longer, better lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.