Role Summary:
The Manager – Digital Workplace Services will innovate what and how we deliver services to the customers at the GE Digital managed sites that you are responsible for. This role will plan and execute on prioritized initiatives for Digital Technology infrastructure, technical services and customer support. Your success will be measured by the outcomes delivered at each site within your district as well as the needs of our customers being met.

Essential Responsibilities:
You will challenge legacy thinking about how customers interact with customer service and serve as a liaison with the SubRegion leader to make sure the voice of the customer is being heard. This will require frequent touch points with on-site customers. In this role, you will:

• The District Partner is responsible for managing the customer relationship, setting clear expectations, championing IT strategy and promoting the value of IT towards the business.
• For each customer area, the District Partner should ensure that IT prioritizes requests, commits to deliveries and delivers according to commitments.
• Act as the single point of contact for IT customers across the assigned region, including escalations.
• Problem solver with the ability to guide customers with product training, knowledge sharing and passion on infrastructure and the customers technology tools
• Work with business IT and shared service team to lead site specific IT projects
• Ability to solve or engage others to help find a solution for day-to-day IT issues
• Inspire support team members to get to the best answer to help customers get their jobs completed
• Ability to assist businesses to build IT infrastructure projects from discovery, design and implementation phases.
• Drive Global initiatives with team to improve User experience/ IT Simplification for end users.
• Identify, plan and implement where you see opportunities for local improvement of the IT and customer service processes.
• Provide intimate knowledge of the sites requirements to collaborate on infrastructure capacity planning for your DT supported sites
• Resource planning, capacity planning for onsite support technicians where applicable

Qualifications/Requirements:
Basic Qualifications

• Bachelor's Degree in Information Systems / Technology, Computer Science, Engineering, Business, Marketing or 3 years equivalent experience.
• Minimum 6 years of progressive experience and demonstrated success in managing technology services in a diverse international environment.
• 2+ years of experience leading partner/vendor teams and a proven track record delivering small infrastructure projects with competing priorities.

Eligibility Requirements

• Any offer of employment is conditioned upon the successful completion of a background investigation and drug screen.
• Must be willing to travel approximately up to 15% of the time.

Desired Characteristics:

• Black Belt Certification / Demonstrated experience with Lean initiatives
• DTLP graduate
• ITIL management process knowledge, experience and / or certification
• Fastworks/Agile Experience
• Project Management (PMP) certification Business Acumen:
• Exceptional project management skills/organizational skills, including demonstrated ability to effectively manage resources and multiple IT projects of various diverse scopes
• Business acumen & successful track record in aligning with business partners
• Significant experience as a change agent with demonstrated ability to drive results
• Experience working in a global organization
• Experience leading project teams, driving engagement, influencing, and working seamlessly across multiple functions in a matrix type setting Leadership:
• Ability to influence others and lead small teams
• Lead initiatives of moderate scope and impact
• Excellent interpersonal, written / verbal communication, and leadership skills with the ability to quickly build credibility, influence and make recommendations to all levels
• Ability to work in a dynamic, fast paced environment
• Ability to work with limited direction

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About Us:
GE (NYSE:GE) drives the world forward by tackling its biggest challenges. By combining world-class engineering with software and analytics, GE helps the world work more efficiently, reliably, and safely. GE people are global, diverse and dedicated, operating with the highest integrity and passion to fulfill GE’s mission and deliver for our customers. www.ge.com

Locations: Taiwan, Province of China; Taipei