Career Category

Job Description

If you feel like you’re part of something bigger, it’s because you are. At Amgen, our shared mission—to serve patients—drives all that we do. It is key to becoming one of the world’s leading biotechnology companies. We are global collaborators who achieve together—researching, manufacturing, and delivering ever-better products that reach over 10 million patients worldwide. It’s time for a career you can be proud of. Join us as:

Manager Integrated Triage (Patient Safety & Quality)

Live

What you will do

This is a great opportunity for someone with Patient Safety or Quality Assurance experience to develop leadership and people management skills. Are you eager to support this new initiative that will transform the way Amgen treats the safety of our combination products? As Manager in the Integrated Triage team, you will be part of the Global Patient Safety organization and support the Senior Manager with overseeing the team for global triage of Product Complaints and co-reported, Adverse Events and Other Safety Findings.

The team is responsible for initial data entry (book-in), gathering crucial information, and determining if further investigation is needed. To manage this process optimally, the team collaborates closely with other departments in the safety and quality organization. Furthermore, the team will analyze information received from the market to drive continuous improvement.

Let’s do this. Let’s change the world. In this vital role you will:

• Mentor and coach the team in day-to-day activities and personal development.
• Help to build the new structure, identify improvement opportunities and contribute to the implementation of new intake-related systems, processes, and procedures.
• Coordinate triage process and support the team to determine if product complaint records require escalation for further investigation.
• Conduct vendor oversight of all case intake and processing activities and case quality including analysis and reporting of trends in quality measures.

Win

What we expect of you

We are all different, yet we all use our unique contributions to serve patients. The eager professional we seek is a potential leader with these qualifications:

• Bachelor or Master’s degree in related fields (Life Sciences, Patient Safety, Biology, Pharmacovigilance, Regulatory or similar).
• Experience in Pharmacovigilance, Quality Assurance, Complaint handling, or Patient Safety.
• Ability to lead teams in projects and/or daily operations.
• Strong communication and presentation skills.
• Ability to set priorities and coordinate the workload effectively.

Thrive

What you can expect of us

As we work to develop treatments that take care of others, so we work to care for our teammates’ professional and personal growth and well-being. Therefore, Amgen is recognized as World's Best Workplace 2021 ®.

• Vast opportunities to learn and move up and across our global organization.
• Diverse and inclusive community of belonging, where teammates are empowered to bring ideas to the table and act.
• Generous Total Rewards Plan comprising competitive salary, bonus structure, fixed 13th month, holiday allowance, and collective health insurance.
• Focus on vitality with an on-site gym, vitality program, and a restaurant with healthy food.
• Flexible work arrangement with days in the office and working from home.